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Rovo agent responds differently in Studio test than in Slack

Steve Melzer September 29, 2025

We have created a test JSM project to use for internal support and connected it to a Virtual Agent and Knowledgebase.

Most of the time it works fine, but lately the Slack integration has not been responding when the same question is answered fine in Studio when testing the agent.

In Slack I get:

 

slack.jpg

 

But the exact same question asked in Studio using the "Test" button gives me the correct answer.

Studio.jpg

 

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