Restore a backup

[KLINGER Servicedesk]

Hi Community,

I created a backup from our productive environment and I want to restore it to our test environment. And the zip file is looking how it should. The zip consists of:

• data folder
• logos folder
• activeobjects.xml
• entities.xml

So following Atlassian´s instructions a shall:

• Import your data first. Importing your data file will overwrite all data (except for users and groups) in your Jira Cloud site.

In the zip file there is a "data" folder but no data file!

• Then, import your media file(s). If your media file is greater than 10 GB, split it into smaller (2 - 5 GB) files and import each separately. Learn more

There are no "media file(s)"

I hope that someone can help.

I imported the zip file but this was not working.

Bernd

[KLINGER Servicedesk · Accepted solution]

I followed the instructions from Atlassian (System> Import and export > Backup manager) which creates a backup file (in xml format) and I could import exactly this file (in our test environment).

Automation rules I had to export/import separately. But this is very easy.

Still queues and layout is missing.

[marc -Collabello--Phase Locked-]

Is the backup from server or cloud?

[KLINGER Servicedesk]

cloud

[marc -Collabello--Phase Locked-]

Most likely you need to contact Atlassian support directly, I've heard of multiple instances having problems restoring cloud backups recently.

[KLINGER Servicedesk]

Thxs!

[KLINGER Servicedesk]

I understand that users are not contained in the backup. But custom fields, workflows and automations should