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Jira Service Management
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Hello Team, I am encountering an issue while trying to create a ticket in Freshservice using the API from our customer Jira instance. The request works successfully when initiated from the internal ...
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Hola, quisiera saber si es posible obtener un reporte de los productos de atlassian,como el que aparece en el portal de administración el cual muestra los productos, planes, usuarios y precio...
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Need help please. I am using the following in my Automation Rule to find newly created duplicate tickets and close them. Summary ~ {{issue.summary.asJsonString}} and Type = "Security Incident" Thi...
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Dear all, How to enter billing detail and add payment method, the page always redirect to page saying that I need to complete billing details, so confusing that the link is bring back to the same pa...
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Bonjour, Je souhaiterais savoir s’il est possible de limiter l’accès aux tickets à certains utilisateurs Je m’explique : J’ai 2 niveaux d’utilisateurs client dans une même organisation : N1 & ...
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Hi all, we've noticed the Signature custom detect seems to be a bit too aggressive for us so we've disabled it. Having a look at the older tickets though it still seems to show that they are still ...
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Hi, We would like to have the Portal search pull up any available article when searching by key words. (this is already working) However, we would like to have a different type of article show when...
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Good afternoon! I hope everyone is doing well. I have tried this: {{#issue.comments}}{{^internal}}{{last}}{{body}}{{/internal}}{{/issue.comments}} but it returns all non-internal comment...
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...ave tried to modify the standard HTML template, just adding a line of text I have rewritten it, adding company colours and logo I have tried modifying the "Public Comment Added" If I sent a test m...
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Hi Community, i have following szenario. I want to check a Objecttype = Zertifikate and the attribute: Duedate also in the Objecttype i have a Project Link to the correct Service Managemen...
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We have an automation set up to reopen closed tickets if there is a new comment on the ticket (i.e. a customer sends a reply email to the ticket thread). We are experiencing an issue where if a clien...
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Hello, I am trying to import field Creator into eazybi but when i try to import Jira tickets i get the error in the 2nd screenshot error: Cannot read property "displayName" from undefined The same...
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Hi, As you may know, we HAVE to enable full share access in the customer permission in order for customers to be able to select a user in a user picker field, even if this is not related to sharing ...
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When will this issue be resolved? Manyu have reported it as a major frustration with Asset Management which is make a good product very difficult to use. https://jira.atlassian.com/browse/JSDC...
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Hello Everyone, as the title suggests i want to hide the tickets that are created from my customers, they are now open for everyone to see if you are currious as what you can do in our portal: ...
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Dear community, I am rather new to JSM and would appreciate any feedback regarding what I am trying to achieve. Our external customers will fill in a support request from our portal. In this suppor...
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Hello I am using Jira Service Management, and I have a requirement related to a Behaviour script in Jira. My requirement is as follows: When I select the value "None" from the field named "Delay Jus...
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Basically I'm trying to create an automation where I have an API that receives email addresses. In the "advanced branch for each" component I call the Jira API to get the accountId by the email addre...
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kanban boards for JSM do not show up on the IOS app. Even tried to send the link of the board to my phone and it opens the Jira app but does not show the board.
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Hi I have an automation that clone an incident from a specific SM to a different one, I noticed that forms are not been copied to the cloned incident. Is there any way to fix it?
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I am taking a look at the new playbooks feature. I can see that you can attach playbooks depending on Request Type, Issue Type, or Groups. However, I am wondering if you can be more granular with att...
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Dear I am Habtamu from 3iSolution a French based INGO. We have been using your free plan for the past one years and thank you for your support. But now when I add one agent it changed to Standard pla...
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Hi, is there anyone can help me about this error? I am inviting a new Jira user with different domain, and this is a normal thing in our company. I have already deleted lots of suspended users and h...
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Hi, I try to get the answers received on FORMs. We use multiple different forms and I try to find a universal solution to access the answer in automation. I tried Forms rest API - "Get forms s...
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Hi is it possible to recalculate the SLA after changing its definition even on closed tasks? Kind regards, Emilia
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |