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Unable to find Jira integration in JSM Operations page

Nolan Huang
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September 29, 2025

I'm trying to configure Jira integration between our JSM Operations (Opsgenie?) and our Jira project, such that when an issue is raised in our project, a subsequent alert will also be raised to page on-call. However, when trying to add the integration for Jira from the JSM side, Jira is not available

This is the guide we are trying to follow https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/

Screenshot 2025-09-30 at 12.55.58 pm.png

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