Community resources
Community resources
Community resources
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Jira Service Management
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Overarching goal - send last month's report to customer. Logic: 1. Get last months JSM tickets 2. Iterate for each related Organization associated with the ticket. 3. Filter tickets for c...
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Hi, I want to hide options of a single select field based on the customer request type on portal create form. The field options should vary depending on the customer request type. When we open the...
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This morning, out of nowere, I couldn’t reach my work board anymore. Apparently my permission got revoked. The admin didn’t do anything, actually he sent me again the link to join the board. The page...
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I'm using Filters and Automation both. Filter screenshot Automation screenshot I have multiple labels applied to Jira issues, for example “Regular” and “Default”. ...
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Hello everyone, I’m working with Jira Service Management (Cloud) and I’m trying to implement the following behavior using native automation: Goal Automatically delete issues 7 days after they tran...
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I have a post function using divinti for adding the user to AD group. I want to skip this post function with condition. It only executes when condition matches or else it skips the divinti post funct...
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Hi I’m running into an odd and inconsistent issue with Atlassian Assist and wanted to see if anyone else has experienced this. We have Automatic Work Item Creation enabled on a sp...
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We are trying to setup an automation rule to send out an email at 8:00am to users if their ticket has sat with the status of "Waiting for User" for 3 business days with no activity. So, currently wit...
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We often end-up using the same phrases and formulation when answering to clients or internaly. Is there a way to have some kind of autocomplete in the messages field that checks for previous phrases...
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Hi everibody, We have a big issue. We are trying to migrate some attachments from an external system to Asset, but we don't find any API to upload a binary. Do you have any suggestions? I'm really i...
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When we (through Automation) create a Jira bug from a Service Request the Bug report is created successfully but the attachments are not copied. In the automation there is an error: Issues ...
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On JSM our support team try to create linked issue but they are encountering this error We have checked the status page, everything seems to be operational. We can still create issue and lin...
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We have been trying to include an MP4 file in our replies to customers via Jira service tickets. However, when we add the MP4, the customer’s email shows a message at the bottom stating that the reso...
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Hi team, I'm working on an incoming Webhook automation in which when a post request received from other VM and if it contains the success msg then issue will transition to Scale down completed and if...
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I have been looking into creating Journeys to use for my companies vendor onboarding process and it looks like a great option as opposed to some of the automation steps that we have in place today so...
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Hello, Need some automation expertise here. I have 2 automations that are working perfectly, but can't figure out how to bridge the gap between them: Automation 1: When work item is created (SALES...
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Hi everyone, I need some information. I have a State field of type Select List (single choice) that contains several values. This field — and its values — is used in automations, filters, and appea...
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Hi team, TLDR: Is there a way to have multiple approval groups on one status on the parent ticket and only advance the ticket when one member of each group approves? Details: Our pr...
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Hello everyone, First of all, thanks for taking the time to read this. I have an automation where i search some assets that have Email as Attribute and some objects can have more than 1 email b...
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Does anyone have any guidance for creating an alert in JSM from a workflow in Slack. I've tried to send a "/jsmops" message to the channel, but it seems to be getting ignored. The same /jsmops comman...
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I've checked the following two items in our system as recommended by Atlassian and there are no work items that come up in these searches. Is it safe to say we will not be affected by the upcoming ch...
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Hello, I'm looking for some help with setting up group approvals for requests. I'm new to JSM (data center) and trying to understand the best way to do this. Scenario: The overall goal is to have ...
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Hi community, I need to measure the time a ticket spends between different statuses (e.g., from “Open” to “In Progress”, from “In Progress” to “Resolved”) and also the total time from creation to cl...
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I’m trying to run the following endpoint: GET or POST : rest/servicedeskapi/organization The call works perfectly when authenticated with my personal user account but it doesn't work whe...
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Ho we can enable multi-language like French, Portugese and other languages for the agents account in JSM Premium cloud instance
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 38m ago | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST |