Why is Rovo unable to find documents in SharePoint after configuring a SharePoint connector?

[Brian Lysy]

We recently configured the Atlassian "SharePoint and OneDrive" connector, however, when I ask Rovo to summarize files which I know exist in SharePoint, it tells me it is unable to locate the files. I verified that the SharePoint site is listed in the allowed sites tab. It is my understanding that when Rovo executes a search, it will use my account to access the SharePoint site, so permissions should not be an issue as I have access to the site. The Connector status is "Up to Date" and 91,000 files are indexed.