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Community resources
Community resources
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Jira Service Management
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HI team, currently we are using JSM on-call facility in JIRA where we need to see the on-call person of a respective support group under "Operations". We noticed that people who don't have JIRA ad...
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Hello. Our Jira Service Management customers are using a Confluence macro to view asset objects. However, this macro has a predefined table layout and display order, so it does not allow filtering o...
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Hi, I am using the below api query to get our api tokens and their expiry date for a service userr. API query: GET https://api.atlassian.com/admin/api-access/v1/orgs/<orgid>/service-accounts/...
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Hi there, we are currently in the process of switching over to JSM, and we want to import our existing customer base into it. This is possible via API or CSV file import. However, one issue remains:...
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Starting this week, whenever we write a comment on the JSM ticket, a notification email is not being received by the customer. If the ticket was submitted last week, email notifications are being rec...
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Hello, We're trying to create assets in our company and link them to users. For example John Doe has Dell laptop 1234. How do I link the laptop to him? We are using the Premium version of At...
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How to share internal note to Approver (not an atlassian user) via email? Internal notes are supposed to be for JSM agents and Reply to customer function helps us communicate with the orginator of t...
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Hi, I am a Site administrator in Jira. There are several sites of Jira I am admin on and recently I began to receive notification emailvevery time a new user has joined any of the Atla...
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I have a field based on an assetobject that lists values based on a filter. It works fine in the workitem when filled manually by the user. The dropdown lists all selectable values (example: Team A, ...
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Hi Is there a way to add serial numbers to an asset where the field will accept both Numbers and Letters ?
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Hi We have a field within an Asset for Price, whilst we have the value, is there a way to enter the currency sign ie £ , $ to the price ?
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I have moved the request type in all the screens to the top above issue type. Still when adding a new issue the issue type is on top. What am I doing worng?
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Hi, I would like to export all Test Case Details like action, data and expected resultissue information with issue type of "TestCase". However, I found there is no native way to do it natively. T...
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I use JSM enterprise. I have a number of JSM project, some of which use email only issue creation, with most others utilising forms in the help portal. I currently have ‘external customers can create...
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(This is a resurrection of an older post from another community member: https://community.atlassian.com/forums/Jira-questions/Jira-automation-event-to-listen-to-satisfaction-comment/qaq-p/288271...
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Hello, I'm trying to build in some automated functionality to our new user onboarding ticket where the type of hardware will auto fill based on the role of the user. has anyone tried this? &nb...
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Pessoal, boa tarde! Na transição entre 2 status, criei uma regra de "Validar um campo". O campo "Prioridade" (standard do Jira) é um campo de seleção simples. Configurei esse campo para ter 3 opç...
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How is everyone making sure that the assignee is a member of the Team chosen or that the Team chosen only allows the assignee to be someone from that team? Now that our JSM is maturing our reporting ...
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Hi, Is there a way to connect the virtual service agent to an external file or provide a website link so that it can read content from either source to respond to customer questions? I believe it...
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Hi everyone, I’ve noticed something inconsistent with the Reporter field in Jira Service Management when a customer contacts us by email. Sometimes, the Reporter is correctly set to the customer’s ...
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Hello, I am using the Discovery Tool along with the Collector and the Agent. I am experiencing an issue when importing data from the Agent. In my schema, I have a Laptops object type (originally ...
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Hi, I have created an Atlassian email within a specific space and set this according to a request type. This is the second Atlassian email in the space and both request types are for email requests....
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We're interested in understanding how we can auto push next steps of discovery, investigation and exploration when an incident is raised. We are particularly interested in understanding what...
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Hello, I have a question regarding the necessary permissions to edit Screens and Fields of a JSM Company-Managed project. I have an Administrator role inside project, but I do not have permissions ...
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I’m trying to set up Jira Service Management so clients can log tickets via email and the customer portal, but I’m getting lost with all the info online. Is there a clear step-by-step guide for confi...
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| Subject | Author | Posted |
|---|---|---|
| 5m ago | ||
| February 10, 2025 5:31 AM PST | ||
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| January 28, 2025 6:53 AM PST |