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Jira Service Management
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The Customers tab is no longer there on the new navigation. How do I invite people with the new navigation?
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I have got Atlassian Home installed on as an app. If I use Teams on my laptop or Teams in the cloud I get the message "We couldn't find any matches" This comes up when you select the wor...
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Hello All, I have a challenge... I have a jira automation that pulls a set of values in a string "Value 1, Value 2, Value 3 etc" I then have a multiselect list with those values. I am tryin...
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When I am enabling Widget in Jira, I keep getting the error - We can't validate the widget right now. Try again in a little while. My objective is to get embeded code so I can use that in m...
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Problem: Automation Managed: Team Managed I have an automation that copies specified custom fields from the parent to the child. The Parent is an Epic (Backlog Status, but previous closed) in...
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Hi Community, I'm working with Jira Service Management and trying to set up an automation that links a custom field with an Assets field. Here's the scenario: I have a custom field called "Company ...
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I was hoping to be able to monitor alert acknowledgements via an SLA-type structure but can't see how. Current Setup The event comes in creating alert in Operations Alert creates an issue in JSM, ...
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Hi all, I would like to know if it is possible to configure Asset Discovery settings remotely. Our scenario involves a series of stores that need to point to a network share where the collector is i...
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There are several cloud instances created on our account and I need to know how I can easily remove them. Thanks!
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I was approached by a person in a Discord (DC) server who offered me a job. After that, I was contacted on Telegram by someone claiming to represent Atlassian, saying they had 300,000 customers. The...
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In a Jira service management (cloud based) a work item can have fields which do not contain values. Thus these fields are on the block "More fields" which is fine. The issue is, that not all u...
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Hello. Is it possible to disable notifications by each customers? I wanna exclude the customer who are in "Request participants field" of each ticket from ALL notifications, but internal/customer n...
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Hello there, We have an use case that I wanted to challenge with some other Jira Service Management and Software admins. We are using Data Center solution for now. So we have our L2 receiving in...
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Hello Team, I tried creating an automation which goal is to look for tickets that were unassigned. I used a time based triggering condition for this automation where it says When Sche...
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In Jira https://calypso-jira.atlassian.net/jira/people/623b8970ee1b5a007028f8c0 when i go under manage accounts, i am unable to change my email address. From past 2 days i have stopped receivi...
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Hola soy nuevo, quiero hacer una interfase de solicitud de tickets internas, algo sencillo, los usuarios hacen la solicitud esta se manda al responsable de atender le llega por correo y se va da...
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I am attempting to follow the steps in this document: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-prometheus/#Add-a-Prometheus-integration But I do not know ho...
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Hi everyone, I have a question about how licensing works in Jira. I currently have premium licenses for Jira Service Management, and I've noticed that I can easily create projects for Jira Software ...
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Hi, I need to retrieve a deleted field and its historical data that was present across stories/tasks/etc.
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Good afternoon everyone! I am implementing Jira in my company and currently have a Jira Service Management license. However, I need to create a new project in Jira to organize support requests for m...
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In jira automation rule, I am unable to extract a accountid attribute from "SendWebRequest" response
Through "send Web Request" action in Jira Automation, I am accessing a AzureAD provisioning API's for user details, I can see "{{webResponse.body}} does give an output with user details, I want to ex...
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This email is from "Atlassian <no_reply@am.atlassian.com>", where this account shall be paid and handled by my company. Thanks!
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Hi, does anyone know if there is capability for phone call routing and how it can be achieved? Specifically, what we are trying to do is when our customers call in, it routes them to an AI that has t...
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Hi Guys, We want to have our internal team members create tickets and report issues within our native app to JSM. And we can then show comments and status updates on that ticket and th...
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Hello, We are using Jira Service Management and have a project set up as a Service Desk. In the left-hand menu, there is a Customers tab that displays a list of customers. Some of these cust...
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| 36 | |
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| 8 hours ago | ||
| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |