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Jira Service Management
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I have some users that struggle a bit on this. Basically a customer goes to the portal they set a certain request type with form questions (big form with many values saved into fields). Gets to the...
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We’re unable to access our Jira board. Several of my teammates are also unable to log in Jira properly and continuously receive the error shown in the screenshot. The strange part is that I’m al...
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I have made changes on the certain names on Portal Groups but these changes are not reflecting on the portal itself. I have checked Project Settings - Translation (since the portal is supposed to be ...
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Hello, I need to integrate Slack and JSM, but I need to include attachments. I’ve noticed that this isn’t possible with the native integration. Do you have any alternatives or ideas on how we can d...
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Hi, I want to use the incident / request created/ updated trigger and want to call the SNOW API to create corresponding incident / request. But when I go to the Automation - Flow - Add a Trigg...
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Hi Getting below error after clicking Ask Ravo ... Something went wrong on our end We’re not sure what happened, but we’re looking for ways to fix it. Try again in a few minutes, or go back home an...
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in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira
in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira. getting like user codes
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If a user creates a ticket through Atlassian Assist, automated troubleshooting steps should be provided first. The ticket should be created only if the issue persists after performing the troubleshoo...
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Where do you go to edit the pending dropdown?
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How do I put fields between Section End and Section Start in Form? I want to pop out a form when one of selections in the field is selected. Say I have a field for Software, and if software ...
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We have multiple approvers for any given ticket. If the ticket gets approved (or declined) and a different approver tries to approve it through their email, they get an error message. Is there a way ...
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It seems when I edit a comment in a Jira ticket, I'm then unable to add/paste in more images/screenshots. The images appear but are a "darker color", and when trying to save the comment, I get a gen...
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Is there a way to authenticate a background/headless application to the Jira Cloud Assets REST API at https://api.atlassian.com/ex/jira/\{cloudId}/jsm/assets/... when the app has no UI and no permane...
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The ai agent overlaps with the prompt. Not sure how to fix it.
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Hi everyone, I’m trying to understand the best way to keep only Jira Service Management Standard active on our Atlassian site, without using the full Service Collection bundle. Our current need is ...
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Product/Version: Jira Software 13.3 (DC) Jira Service Management 11.3 (DC) Assets No additional plugins (no ScriptRunner) Background I am trying to build a reliable reporting ...
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How do we remove the Jira branding- 'Powered by Jira Service Management' ? We upgraded to the Premium plan but Atlassian's customization options are so limited!
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adding jira service desk error We experienced a technical problem while trying to load this page for you.
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Hi everyone, I have implemented an auto-assignment solution in Jira Service Management (JSM) using Assets and Automation, and it is working as expected. Current Setup Created Assets object ...
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Hello Atlassian Community, I recently upgraded my Jira Service Management plan to the Standard paid plan. However, my account is still limited to 100 emails and shows a message saying that the 14-da...
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When an app is listed as "Free for less than 10 users", does it mean 10 users within the app, or 10 users within our company's entire Jira network?
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Hello, We recently created a Service Desk Portal, and one of the request types is onboarding a new hire. Only HR personnel can create this request. One field in the request is a custom f...
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We currently operate a Jira Service Management Cloud project with a public-facing customer portal used by multiple external government agencies. Today, external users can access the portal using por...
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The Report a Bug feature has been super powerful for us to use internally. Can we enable this for JSM external users so that our customers can create tickets this way when creating them through...
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What I'm trying to do is exclude these vendor alerts from the Intake Triage SLA. I've excluded it with the JQL Reporter NOT IN ("Vendor@vendor.com", "Vendor2@Vendor2.com","etc etc etc") AND "Request...
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