Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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How are you balancing strict validation vs user experience in Jira Service Management request forms?
In my experience, adding too many required fields and validations improves data quality but often frustrates users and slows down ticket creation. On the other hand, keeping forms simple sometimes le...
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We currently have several Jira Service Management portals (for IT, Helpdesk, DPSS, etc.), but my manager would like to consolidate everything into one single platform / portal. I’d like to unde...
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Jira Service Management (JSM) has become a core platform for modern IT service delivery, enabling organizations to streamline incident management, automate workflows, and improve collaboration betwee...
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Running into this problem with the Atlassian connector in slack. When it posts a slack notification in a channel, I don't get any alerts because it's registered as me, with the posting user. Is there...
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I work heavily in Assets within a cloud instance of a CMDB and am getting "This page is not responding" Wait pop ups after a few seconds of navigating into a schema. I have been working with the ente...
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Hi everyone, I'm looking into how to handle alert ownership in Jira Service Management Operations and trying to figure out the best pattern. The intended configuration is the following: we wan...
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I have all the permissions to create the forms/portal and request types but it keeps throwing a translation error?
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[condition] user: xxxxx@mail.yyyyy.co.jp is registered as JSM: user (agent) and active at jira administration screen. Also, the same user is granted Service Desk Team role in one JSM space (ZNQV). ...
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How to delete customer account?
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You're almost there It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again. If you continue to see this error, raise a support r...
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https://developer.atlassian.com/cloud/admin/organization/rest/api-group-groups/#api-v2-orgs-orgid-directories-directoryid-groups-groupid-memberships-post The organizations REST API has add/remove us...
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I want to create a condition that if a customer adds a comment then the issue will be moved to another status. but I do not manage the agents and customers in groups or in space roles, but only in th...
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I have the system labels field and a "Group" custom field in the screen (view, edit) and in the request type area, I've added it like everything else. But for some reason it won't show in the sidebar...
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Hi All Recently, we have been using the API to create issues to implement the integration between Jira and other systems. Under normal circumstances, when an issue is cre...
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Does Coralogix integration support auto-closing/resolving alerts on resolved events in JSM Standard?
Hi, We are using Jira Service Management (Standard plan) with the native Coralogix integration. We configured alias mapping (using id ), and deduplication works correctly — repeated events with th...
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Could use some help with an automation rule (if it's possible). The Ask: Allow customers to Request Again a service desk ticket they submitted in the past.Request Again clones the ticket...
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I'm trying to set up a service account to automatically create tickets in our ITSM service when servers trigger specific alerts in their monitoring. But when I try to call the endpoint to create the...
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Hello everyone, I’m having an issue with the ‘Assist’ Teams extension app. I have configured the app correctly and linked it to my support management space, and it works. The only issue I’m encoun...
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Hey team, We have 2 company-managed project spaces in the same JSM cloud instance. We want to move all the work items (~40000), linked work items and associated attachments, comments, etc. with the ...
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Before you can quickly switch between audit log and rule details when editing a rule. Precisely what you need when debugging a rule. Now both are hidden inside the "..." menu. More clicks requ...
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When importing customers from csv is there a way to have the system NOT send them an invite email?
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Hi everybody, I am building an automation at a customer's system so that the request type is changed under certain conditions. Unfortunately I cannot select the request type to change to, be...
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Hi We are looking to implement a Discovery Tool in Jira that will discover Windows devices on the network and the Applications and Software installed. I have been looking at Asset Discovery, ...
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We are about to start the Service Desk Institute Programme (SDI), and as part of it, we need to produce several service desk reports. The following reports are required and are to include targ...
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Яка є можливість в JSM data centre при створенні задачі в одному проєкті автоматично перенести задачу в інший проєкт?
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Atlassian Community Events
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| July 29, 2026 7:47 AM PDT | ||
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| January 16, 2025 9:24 AM PST |