Jira Service Management

I'm looking to automate our process that grabs fields from request forms and stores them in Assets. I'm using data center, so API calls (without using Groovy scripts) are not available (at least to m...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi This morning I'm getting full of messages from my team that the field Work Log has disapeared. We didn't change anything. Anyone know of any changes that would affect this?  

• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Does anyone know the formula to convert QTR Start (issue type Initiative) to start date to help build Gantt and Plan timelines? I have something like this, but don't see it working: When value ch...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

I'm hoping someone in the Atlassian community might be able to help me with an automation rule that I'm struggling to configure? The Goal / Use Case Example I want to create an automation rule that...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi. What's your experience in regards to waiting for an upgrade for JSM annual plan? We have been using 2 licenses, and tried to upgrade to another user tier with 10 licenses - but, after a whole w...

• cloud
• jira-service-management
• jira-service-management-cloud
• subscriptions-and-billing
• support

We are experiencing a recurring and inconsistent issue in our Jira Cloud instance where comment timestamps and SLA timings are not displaying the correct local time (Asia/Kolkata), even though: Al...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm unable to add an external email to Jira JSM, even though I have full Admin privileges, including Jira Admin and Project Admin rights. When I try to continue with Microsoft (which is my organizati...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I followed the steps from https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-icinga-2/#Configure-the-Jira-Service-Management-plugin-in-Icinga-2 . I wanted to test t...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone, I am currently using Jira Service Management (Cloud, Standard). I have noticed that the Project Details screen only displays a few pieces of information such as Name, Project Key, Te...

• cloud
• jira-service-management
• jira-service-management-cloud

...equential execution rather than true conditional visibility. Question: Is there a way (either natively in JSM or via a workaround/add-on) to achieve this type of conditional field behavior? Thanks in a...

• cloud
• dynamicform
• jira-service-management
• jira-service-management-cloud
• sections

I would like for a custom Assets field to display the assets available based on a previous field OR all assets if that previous field is blank. E.g. Assets Field 1 is CUSTOMER Assets Field 2 is SI...

• assets
• cloud
• jira-service-management
• jira-service-management-cloud

Sorry for the basic question, but could you teach me how to create a new request with an automation rule fired by a webhook in Jira Service Managemet?

• cloud
• jira-service-management
• jira-service-management-cloud

One of our clients uses Microsoft Team for their project teams. How can I share the issue or details on MS Teams like I can do on Slack for some of our projects. Is there a built in JIRA feature th...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a project that has multiple customer role users.   When I try to tag any one of them individually using "Reply to customers" under comments, I do not see them while I do see the list of...

• cloud
• jira-service-management
• jira-service-management-cloud

https://kanasoftware.jira.com/issues/?jql=project%20%3D%20WKB%20AND%20%22tags%5Bshort%20text%5D%22%20~%20%22WFM1134%22%20AND%20%22kb%20subsystem%5Bdropdown%5D%22%20%3D%20%22Spare%20Subsystem%20KB%22%...

• cloud
• jira-service-management
• jira-service-management-cloud
• not%20applicable
• security-and-access-policies

We have a LOT of users, and a limited number of JSM licenses. We have restricted each JSM project to only have a maximum of 5 Service Desk Agents to keep the license count down.  How can I chec...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

We would like to track spare parts usage and their associated costs within Jira Service issues. Would it be reasonable and effective to configure Assets for this purpose?

• assets
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to show the Object Type rather than the object in an asset custom field. When I use the AQL objectTypeID IN (15,14), I get back all the objects within the Object Type rather than the...

• assets
• cloud
• jira-service-management
• jira-service-management-cloud

I'm configuring a filter scope of the assets that could be selected in a ticket creation based on the group assigned to the user and the asset. The user could select assets assigned to their group, ...

• assets
• cloud
• jira-service-management
• jira-service-management-cloud

Hello!  My goal is to give a user rights to edit the workflow for a single project.  The user is non-admin role (in Jira).  I have assigned the Browse Project, Administer Project, and...

• cloud
• jira-service-management
• jira-service-management-cloud

¿Se puede generar métricas DORA con los productos Jira, JSM y Bitbucket utilizando Rovo?

• cloud
• dora
• jira
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

I am trying to configure Rovo Agents to ensure that comments added to tickets are classified as INTERNAL ONLY, but my attempts to enforce this behavior using agent instructions (both directly within ...

• cloud
• jira-service-management
• jira-service-management-cloud
• rovo

In the Create tab the language is reading Spanish and I need it in English.

• cloud
• jira-service-management
• jira-service-management-cloud

I am importing Asset data into Jira cloud from Microsoft Entra ID. The import works great now that it's all set up. Now I want to automate it so that it updates regularly without human intervention, ...

• assets
• cloud
• jira-service-management
• jira-service-management-cloud

皆様 現在、商用稼働中のJira Service Management のシステムの更改作業を、以下の流れで進めることを検討しています ■検討案 ① 商用環境を開発環境にコピー ② 開発環境でシステム更改作業、試験を実施 ③ 開発環境の「更改分資材のみ」を商用環境にリリース ■問題 ③で「更改分資材のみ」を開発環境から抽出して、商用環境にリリースすることは可能なのでしょうか...

• cloud
• jira-service-management
• jira-service-management-cloud