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Jira Service Management
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HI, I'm trying to understand how to set the way users are added to the watcher list. In this ticket there are 3 watchers and I cannot see any event that added them to the list. I'm also sure that nob...
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I want to start using Jira Service Management to manage IT Tickets internally. However since some users are late adopters I want to just use it in the background for IT Support to handle tickets. Use...
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Kann mir jemand sagen warum? Besten Dank
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Body: Hi Everyone, I am currently refining our Jira Service Management (JSM) customer portal. We've noticed a trend where users are submitting requests for mobile applications but selecting the wron...
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In order to assign a work item to another agent, the work item needs to be set to unassigned first. If I try to assign a work item while it's already assigned, no agents will be listed. This does not...
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I requested this to be canceled. Why wasn't it done?
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Hi! I am trying to get a list of all project an agent has access. It seems I can't figure out where to get this information. Anyone has the tips ? Thanks!!!
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i wish to remove this search bar in service desk portals and also the search icon that shows up in header, is there any way to do this?
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How can I delete my account when it is "managed by an outside organization"? This is the message I get when I go into account management and scroll down to the Delete Account section. The...
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Hello and thank You kindly in advance. Using a JSM automation that is passing JSON data to a webhook. In the automation, I have the following custom code: { "issueKey": "{{issue.key}}", "summar...
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Hello, i try to use JSM as a IT Ticket System for our external customers. And i´m missing all the customers contact Informations. I know, that i can add custom fields. But they´re not visible fo...
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Hello, I have a default help center called ‘A’ and I've created a new one called ‘B’ for two new spaces, where I've changed the banner and the interface colour to clearly distinguish between the two...
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i have set up a user with the same groups and access levels as me however she cant see anything when she logs in.
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I have a custom field "Field A" that is a single user picker field and shows users filtered on Active Directory security groups. Field Id is customfield_10373. Screenshot below: Now I ha...
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Hi Support Team, I’m currently working on an automation project for our support service and had a question regarding Jira’s email handling. Specifically, I’m wondering if it’s possible for Jira to d...
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Hi, I have custom field single select (dropdown). Is there an option where I can import my excel a list for the value of dropdown in Jira?
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Given I've just started migrating users to our new solution on JSM and Compass (because you forced us off OpsGenie) and I've just started to load users the SAME DAY you announced you're dropping Comp...
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Have a couple of questions in regards to JSM portal customer access and how they work together and fix this issue we are having. Little background into our environment, we have project called Ops wh...
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Hello. We have successfully integrated MS Teams with JSM Cloud using the free Jira Cloud App. It seems to be working as designed. As you can see from the screenshot the customer chooses a site, space...
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The scenario: UserA send an email and an issue is created by Email requests in JSM. In an automation I change the reporter to a different user, UserB, with a noreply mail adress. However, the con...
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Suddenly replies to 'resolved' tickets are not reopening the ticket
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I try to use Jira Service Management and before announcing it to the company I would like to test it IT internally to see if it suits our needs. However I still want to add customers already for us t...
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Does Jira Cloud Migration Assistant support migrations from commercial to Fedramp cloud?
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We just updated to 11.3.4 of JSM Data Center last night. Now, any of my Asset AQL queries involving Created date are no longer working properly. Anyone seen anything like that? The main query I want...
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I’m building a Forge app with a jira:customField rendered in JSM portal-request using Custom UI. I call view.getContext() in the field UI, but for portal customers I get accountId: null. I do get po...
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Atlassian Community Events
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| 21 | |
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| Subject | Author | Posted |
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| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST |