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Jira Service Management
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Hi there - I'm the owner of my company's long-standing Atlassian environment. There is an SM project within this environment that has a user portal set up, but has historically had users fill th...
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When you send email into Jira it creates a request but Jira created fields the first test and we can't find them in custom fields on a global scale They don't exist in the scheme either...
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Hi all, Our project has a "connected email account" for receiving tickets via email. The address associated is servicedesk@olddomain.com. Olddomain.com is still retained as an alias for al...
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Dear all, In order to proceed with development work, we would like to make a “complete copy” from the Product environment to the Dev environment as much as possible. ■Background of the questio...
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How do I change the query for Approvals shown from the portal to remove ones when record is canceled
When you are logged on via the customer portal, when you click on the top right where your initials are for Profile and Settings, you get an option for Approvals. When you click on it, you get ...
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I have an automation rule with the trigger: "when sprint starts", the rule is working for software p
I have an automation rule with the trigger: "when sprint starts", the rule is working for software projects but is not even running for service project, or where a sprint board has both service and s...
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Quiero saber si hay documentación acerca de JQL para principiantes, para poder realizar mis búsquedas, solo que no tengo conocimiento de JQL. Gracias.
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Hi there - In JSM, we have the ability to see ticket history and changes to individual fields, which is great. However, we can't see if specific automated actions were associated with a particular ca...
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So; I have a user who can access the portal and log tickets; however, when I try to select her from a user field, say to assign an asset, she is not listed. I have googled, and the normal re...
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The company already has a PowerBi license and have been looking into using Power Bi to setup Jira dashboards. Seeing as we already pay for Jira AND for PowerBi, would the subscription cost to t...
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Hello all, We’ve noticed an issue when sharing Confluence knowledge base article links with users via the ServiceDesk portal: If a user clicks a direct link to a knowledge base article wh...
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I'm using Jira Cloud app v174.1.8 on Android 16. I'm trying to configure Operations Alerts to override Android's Do Not Disturb. In Android Settings - Modes - Do Not Disturb, I've added Jira Cloud ...
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Is the backup & restore feature part of the JSM Standard & Confluence cloud license?
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Hi, I have an issue with setting it up. The inbound part is working and the calls are coming in and the alerts are being created. But the call is not forwarded to the agent. We have setup voice notif...
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Dear sir, How can I delete my Musanad?
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Hi Service management When we answear to customer, we change status to Waiting for approval. When customer put a comment, we have automation that status have to change to status In progress. Now w...
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I have a issue in JSM where some of the images and javascript library in use come from the CDN cloudfront but the that domain is not in CSP permissions file of the app so they get blocked and we get ...
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Hi everyone, I'm currently trying to use a service account (recently introduced by Atlassian) as the actor in some of our Jira Service Management automation rules. The account has: A JSM agent l...
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When I checked the user’s email, I found two records — one with an email address and the other showing as a private email. Could this be the issue?
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On Friday the Jira Service Agent was enabled on our Portal without discussion. We have not enabled this as we are not happy with the responses that it has been providing. I have now been informed th...
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Hi there, If customer create an work item by email, customer will be notified by email when agent commented on. Is it possible to notify users specified in Cc as well? (like "Reply-to-All") Th...
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Hello Atlassian Support, I am the site administrator for our Jira Service Management Cloud instance. After enabling two-step verification on my Atlassian account, I lost access to th...
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"Hey everyone! I need help creating an automation in Jira that creates a new ticket and then automatically populates an object field. What's the best way to do this? Would it be possible with a singl...
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Hello, I have already researched this question fairly extensively and I'm pretty sure I know the answer, but as a last-ditch effort I thought I would ask the community here. In the "Request Type" dr...
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I'm looking to automate our process that grabs fields from request forms and stores them in Assets. I'm using data center, so API calls (without using Groovy scripts) are not available (at least to m...
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Atlassian Community Events
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| September 26, 2025 9:05 AM PDT | ||
| September 9, 2025 11:40 AM PDT |