Jira Service Management

What I'm looking to do: Is it possible to hide a form field from the technician view?    Since we are unable to have "Request Participants" in the request form, we had to create a ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm using the official documentation for Manage two-step verification for your Atlassian account, and I'm using the enabled -Datlassian.authentication.2sv.enforcement.enabled=true in my i...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

Guten Tag Wir nutzen Jira Service Manager. Wie kann ich einstellen das der Kunde Paul in seiner Organisation "Holzbau AG" die Tickets von anderen Mitarbeitern von "Holzbau AG" zuerst genehmigen m...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  When I have a footer in Knowledge base items for Jira service management, the text is center aligned. How to make this left aligned and also how to have different font size from the conten...

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Hey Community! is there someone on the internet that tried to build something like a "shop" in a customer Portal *without Addons*  I just want some ideas. I know there are some third party to...

• cloud
• customer-portal
• jira-service-management
• jira-service-management-cloud
• shop

Hi Team any learning videos is there regarding jira cloud. if is there can yo send me th links

• cloud
• jira-service-management
• jira-service-management-cloud

We utilise Jira Service Management as our primary ITSM tool. However, due to the nature of where our instance is hosted, the system cannot be accessed remotely. This creates a challenge for accurate...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

ポータルに「情報共有先」のような問い合わせを共有するユーザを指定できる項目を表示したいが設定方法が分からない。また項目を表示した際にグループを指定することが可能でしたら、グループの作成方法もご教示いただきたい。

• cloud
• jira-service-management
• jira-service-management-cloud

Is "Form Builder" (native no-code/low-code form engine) integrated into our non-Cloud Jira Service?

• cloud
• jira-service-management
• jira-service-management-cloud

Request resolved is disabled in Customer notifications, but the emails are still being sent. Is there a reason why?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I'm an Atlassian site and a Jira admin.  We have recently added JSM to our site and now users are asking to be assigned the 'Operations Admin' role. Documentation https://support.at...

• administration
• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I’m facing an issue in JSM and would appreciate some help. I created a JSM project and configured several queues. I then added a colleague to the project with what I believe are the sa...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am trying to troubleshoot the JSM Customer Notification - Request Resolved and it is not working. Through the Workflow settings, I have added a rule in the Transitions to set the Resol...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, The Approval workflow is configured to pull approvers names from an Asset Attribute. This works absolutely fine and Approvers gets generated on creation of tickets. Now, we have a new requirem...

• data-center
• jira-service-management
• jira-service-management-data-center

Hi team, In Opsgenie, it’s possible to create integrations without being added to a team (and thus avoid receiving alerts). Is there a way to achieve the same in Jira Service Management (JSM)? Spec...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a team that receives alerts for a certain situation and they would like to have them suppressed during a time period. Example is they use multiple monitoring tools so lets say they are using A...

• cloud
• jira-service-management
• jira-service-management-cloud

Looking for Guidance on Handling “No Longer Needed” Work Item Types Good morning everyone, Our team is reviewing how we manage work item types that are no longer needed in our current process. We wa...

• admin
• cloud
• jira
• jira-core
• jira-service-management
• +3 more tags...

I tried all kind of things, even made my colleague an admin, but she cant see the queues like me in the same service space. Also in the space settings there is nothing about who can see queues. If I ...

• cloud
• jira-service-management
• jira-service-management-cloud
• queue

We are in a very difficult situation and honestly quite desperate. We used 4 agents for two days during the Jira Service Management trial. Shortly after, we removed one agent and continued with only...

• cloud
• jira-service-management
• jira-service-management-cloud

I have integrated operations with slack so when an alert gets created for a particular team that sends a slack notification using the integration , So when a team is assigned in JSM project for that ...

• cloud
• jira-service-management
• jira-service-management-cloud
• operations

I recently enabled Assets on my Jira Cloud instance, but I am unable to create or view schemas. I keep receiving a generic error screen (attached). Troubleshooting that I have tried: Refresh...

• asset-management
• assets
• cloud
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

How can I give the requestor to edit ticket once transition to return to customer status? then once they resubmitted the ticket change the status to "resubmitted"?

• cloud
• customer-portal
• edit
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

I get this error when enabling the widget. I checked the permission, and everything looks correct, but I still can't fix it.      For clarity, there is no Browse Space and Create Wo...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   When I attempt to select a request type icon, I receive the error message: ‘Oops! Something went wrong, please try again.’ This issue occurs only in Production; the same action work...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

Hi all,   I need some support, I am moving our Premium JSM to Standard. There are a couple of teams that use the SLACK to Jira CHAT feature. Will this ability be removed if I do so?

• cloud
• jira-service-management
• jira-service-management-cloud