Hello,
I'm discovering and trying Playbooks in JSM.
Is it possible to block a transition due to incomplete Playbook execution ?
Should it be linked to a field/status to validate in the workflow based on the feild value ?
Or am I missing the point completely on the Playbooks usage.
Thank you
It is not possible. Only thing you can try is having a done checkbox at the end of the playbook which is an automation rule that sets a field. Then your workflow condition is that the field cannot be empty.
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