Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi Team, We have just recently moved to Cloud version for JSM. I have created a dashboard for our Exec Team to have easy access to how our Tech Services Help Desk is performing in real time.&n...
-
Hello Community, I'm facing an issue with auto refresh for Power BI dashboard integrated with JIRA SD Cloud. Below the error after using REST API 3: This dataset includ...
-
We have a ticket that includes a form and sometimes they have to reopen the form and send it back to the customer for more information. Is there something I can do in the workflow or with automation ...
-
My documentation site is using the Docasaurus tool. I would like to embed the JSM widget inside of my docs site but the <script> code I copied for the widget will not run in my markdown file. I...
-
Hello, We already worked with the Ticket-System a few years ago and would like to work with it now again. But we would like to use the old GUI (if possible) is there oppertunity to use the old GUI?&...
-
Hi Support We lost the domain that we used to register/create users on our atlassian account and since then we have not been receiving email notifications from our accounts. The original...
-
Hi, i created a lookup table that contains key = {{issue.description.contains("Text")}} and the value = email address. How do i set the reporter to the value returned by the lookup table...
-
...ser in Assets by email Action: Lookup objects Schema: Org Directory AQL: objectType = "Directory User" AND "Email address" = "{{email.toLowerCase}}" AND (Active = true OR Active IS E...
-
Hi, currently in Data Manager when I use the Entra User Adaptor I get data for the following fields. id FirstName LastName FullName Email Location JobTitle UPN BusinessPhone Is there...
-
Hi all, I have two asset object fields, called Field A and Field B. Let’s say I added the value “Jira” to Field A, and later changed it to “Confluence.” Now, I want to store the original value, "Ji...
-
Please help me with this issue, it is urgent, I am writing you to confirm that the client has not setup recovery key, I am the admin and I am not able to get past the verify the domain part. This is ...
-
Several years ago, my company was told by a Jira consultant to avoid the use of subtasks (and I don't remember all the reasons). I now work at a different company and we're thinking of using subtasks...
-
Does Atlassian have PDFs available for the guides they have in their online documentation portal? Similar to how Microsoft has an option to download PDFs in their learn.microsoft portal. Ha...
-
I have a requirement where i want to run a Github workflow and when it runs it will create a change request in JSM. Once that request is approved then Github workflow will resume and implement/deploy...
-
Pessoal, boa tarde! Sou novo na utilização do Jira Service Management e, provavelmente, postarei uma série de questões sobre "configurações" deste produto. No momento, criei um novo projeto no JSM ...
-
Hello! How are you? I have the Power BI Connector and created a database to share with a client from another organization. However, when they try to connect the link in Power BI and log in, they get...
-
Team, I am planning to migrate assets from my cloud site to sandbox, but unfortunately schema is not getting imported, I have to create object and then attributes of specific type then I am able to i...
-
Hi, Since last time we upgraded our Jira Datacenter instance (Core and Jira Software to 9.12.25 and JSM to 15.12.25) some of our users can't paste a link to the comment field with display link inlin...
-
Subject: Best practice for external RCA template for partners Hi all, We need to create a standardized RCA template for our third-party partners to fill out when an incident involves our systems. W...
-
Hello, We have started a second shift and are need to split the ticket assignment by issue created timestamp. The past solutions have been locked behind the Archived files. https://community....
-
Hi, Is there a way to customise what fields customers can see on our customer portal? I would like them to see who is assigned to the ticket, but currently it only shows the description and priorit...
-
Hi, how can I add user to the JSM project so he would have an access only to one issue type on the project and the rest of issue types will be invisible to him (no access)
-
Hi, I am currently trying to create a new request type. New requests should be assigned the status “Awaiting approval” and either user A or user B should be added as the approver. So far, I have on...
-
I haven't found anything on this, so I think the only solution is to export/import. However, when I export using CSV and then import, none of the statuses or people are transferred, even though it's...
-
Hi Team, I am trying to enforce a rule in Jira where a specific due date cannot be assigned to more than a set number of tickets (e.g., 10). Use Case Example: Ten tickets already have their due ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 8 | |
| 8 | |
| 7 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| Thursday | ||
| Thursday | ||
| Tuesday | ||
| September 26, 2025 9:05 AM PDT |