One user is not getting email notifications when tagged in an internal comment

[Brenda So]

I have one user that is not getting the email notification when I tag him on an internal comment using the @mention. The weird thing is that he got an email notification when I tagged him in a comment on the JSM portal. 

On the portal, he was not the reporter. I was testing to see if a customer tagged someone if they would get a notification.

I have checked his personal notification settings and everything in enabled.

Other users are getting the notifications. 

Does anyone have any idea why this is happening, it's a big concern as I don't know how many other users this will affect.

Thanks

[Arkadiusz Wroblewski]

Hello @Brenda So 

Probably personal notifications are off.

To access your notification settings:

1. From the top right of your screen, select Settings.
2. Under Personal Jira settings, select Notification settings.
3. You can choose what notifications you’d like to receive from a variety of work item activity.

Official KB Article for reference and guidance:

https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/ 

[Arkadiusz Wroblewski]

@Brenda So 

PS: @Mikael Sandberg already helped somebody with similar problem:

https://community.atlassian.com/forums/Jira-Service-Management/email-notifications-of-internal-comments/qaq-p/2450724 

Reason that every user can manage them? 🤔 Not everybody likes noise 😉

Best,

Arkadiusz 🤠 ☀️ 😎