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Jira Service Management
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I have an automation set up so that when a ticket transitions to “ENG Needs Triage”, it automatically creates a clone in the OCI Jira project. However, there’s a possibility that the same tic...
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Hi All, Our organization receives multiple support tickets via Gmail, and we use the Atlassian Gmail plugin to automatically create tickets from those emails. Initially, we wanted to ensure that c...
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hi i am new to jira. i created a service management project with multiple agent. i ended the trial period but since i need 1 agent i removed the old wrong agent. now i am no more able ...
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Hello Team, We are working on an issue where the customer needs to add comments to a ticket through the API. However, since the customer is not an agent/admin, this is not straightforward. Using Pos...
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I want to delete all my services, including my organization, but I’m unable to delete the organization as the option is disabled. What can I do? No apps are linked, and I have already deactivated all...
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Hello Can you help me set up a system that will allow me to synchronize my equipment in Intune with Jira Service Asset Management? Thanks
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Hello,I have succesfully completed the onboarding process at Invisible ,but I have not yet received confirmation about my job starter any active tasks in the system . Could you please let me know whe...
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I have Assist and Jira added as apps to my Teams and they seem to work fine. The only issue I have is how random it is when I can crate a Ticket from a Message. On Private chats ...
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We use Jira Service Management for IT Tickets. When a user emails to "Helpdesk", who is a user in Active Directory, ticket is generated in Jira. We have simple workflow to change the status of ...
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In a portal, a user fulfill a form and need to know how to validate if a user Send or Save a form
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I would like to generate a Dashboard with the amount of ticket opened for 2025 by client. I know there is a way to do a graph but I would like to do a Dashboard instead. I have the amou...
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Hi, I have a bot a company and team managed Service Management projects and I want to hide some resolution codes, but my project is not showing up when I go to scriptrunner and behaviour &n...
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We have created several organizations in JSM and assigned all employees to their respective organizations. Is there a way to restrict a specific employee’s access in the portal? So far, all employee...
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Hello Community, In my project, I would like to see the following hierarchy in the Timeline view: Feature , Epic , Story , Task My goal is to have a Task directly linked to a Story (not only as a ...
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Dear all, I would exclude some user groups to raise a request. I have the possibility to restrict a request type and include users, groups, customer accounts and customer organizations (as desc...
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We often receive requests that have been forwarded from another department. If the original sender of the request is not already in the customers list, we have to go over to the Customers screen, add...
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Hello, I would like to know if it is possible for customers to see the participants in the request who are present when they receive an email (following a comment). Thank you in advance for your ...
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Hello, I have several questions about managing deleted tickets: Is it possible for a project administrator to see tickets that have been deleted by an agent? Is it possible to prevent agents from ...
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Hello, I would like to create a rule which allows new tickets created from a ticket to be added to the request type. I tried to do it but couldn't. Can you help me please ?
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I would like to explore Atlassian AI Summarize and create timeline incident in slack option This is not working currently as we are getting ‘You can't execute this command since there are no inciden...
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Hey everyone, I'm looking to get the ITSM with Jira Service Management Foundations (associate) cert. I believe I'm getting the hang of the Atlassian Learning catalogue. When navigating to the...
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Has anyone been able to find a non-plug-in solution to the awful-ness that is the Cloud JSM Portal? If you have multiple portal groups and multiple request types in each group, the portal looks absol...
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Goal: I want to bulk CREATE child work items into a Project while simultaneously having the newly created child work item link to its EXISTING parent/Epic work item in that import. CSV File ...
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Hello dear community, Please suggest the options how making cascading field child values required in Jira? Has anyone faced this kind of problem, and how was it resolved? You can suggest everythin...
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Hello everyone, I'm working on a Jira project and I’d like to restrict visibility of some specific tickets to only certain accounts or roles. Use case: We have three main accounts/groups: JIRA...
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Atlassian Community Events
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| 17 | |
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| 9 hours ago | ||
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| September 26, 2025 9:05 AM PDT |