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Community resources
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Jira Service Management
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Hi, everybody! I'm having truoble finding hoy to handle two different portals with my JSM standart account. I asked before to an Atlassian representative and I was told it was possible to do so, the...
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im trying to set up a slack notification filter using jql. The filter works until i add in AND organizations = 'example'. Ive tried this on a different instance that we have and it works. The organi...
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Hi everyone, In my Jira workflow, I’ve successfully used the Date Comparison Validator on the Create transition to prevent ticket creation when the custom field "date de déb...
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I want to rollout my JSD to my organization. Is there a quick way to create JSD-Customers without the need to purchase Atlassian Guard?
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i want to map my user , customer and request type with my application for that i want the schema for these identity
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Can the Help Center (i.e. the AI Virtual Agent) handle PDF documentation? Would I then have to put the PDF into a knowledge base? Or is that not possible with the PDF? How do I feed the AI at all?
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I found the option for landing pages in our Help Center, but unfortunately I don't quite understand what exactly they can and do and how I end up on such a page in the first place.
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We use Jira SLA feature for the Time to Resolution targets in the JSM projects. We are wondering whether the following SLA adjustment logic is feasible to implement in Jira? At the same time, we're c...
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Hi community, I’m working on migrating a large set of customer and organization data into Jira Service Management (Cloud). I have the data ready in Excel/CSV format and I'm looking for a way to bulk...
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I would like to create an automation that sends a reminder email to approvers on a ticket that have yet to approve. I don't want the reminder email to go to any approvers that have already appr...
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We are planning to migrate our support desk from Proactivanet to Jira Service Management Cloud. In our current setup, user management is handled through Active Directory (Microsoft), and every user c...
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We created a new jira service management project and need help with setting up workflow configurations and transitions. I am not quite sure what do to do and need some help with this. Any guidance wo...
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Hi Guys, I see the JSM forms I have have a 5 MB attachment allowed. However, the global config for attachment is at 1 GB. Not sure why the form only allows for a 5 MB upload. And...
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My Jira automation is not sending emails to @Gmail.com addresses but it sends to email addresses with the company domain. How do we update the setting to send to any email both internal and ext...
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I have work items currently coming in automatically through email. But they are coming in as issue type - Software issue and request type of investigate problem. I tried to create an automation to s...
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We want to setup JSM so that anybody (within our company domain) can create requests via the Portal. We need them to be able to add 'Request Participant' at the time of Request Creation. ...
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Hola! Necesito ayuda para ver que permiso me falta para desvincular un proyecto del centro de ayuda soy administradora de la organización pero no me aparece para seleccionar "Desvincular" Gr...
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I want to have the hostname support.mycompany.com point to mycompany.atlassian.net. I set up a CNAME record, which was what we did previously, that points to that, but it doesn't seem to work. What ...
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Situation: I am working on a workflow with two consecutive approval statuses A and B. I have activated the email notification “approval required” under Customer Notifications. When the ticket changes...
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Hello Atlassian Team, I’m experiencing an issue with a user who is unable to create tickets via the configured support email address. The user receives a bounce-back message indicating that ...
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...reated, and the public comments being sent by the "Assignee" works, but the public comments made by an ADMIN of the Service Desk Project don't get sent. The comments made by both users (Service Desk T...
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Hi, I am trying to add a workflow validator to check that there is at least one linked issue. This is fine, I can do this. Where I am stuck is I only want the rule to run where the "Linked Iss...
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I have built a rule that closes a work item when the SLA breach date is reached and when the status is set to “Waiting for customer”. Then the ticket is closed and a comment is written why the ticket...
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Hi, How or where is the “default language” for the chat with the Virtual Agent in the Help Center and in projects set? The default language of my Jira as a whole is set to German (General S...
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Hi, I would like to connect my JSM project to Confluence. I cannot find this option under the corresponding item in the project settings. Instead, I am shown advertisements that I cannot cli...
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