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Community resources
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Jira Service Management
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I understand the request participant screen being hidden in the portal and when using the request type view, however, I would like for it to be viewable in the work item view so that when receiving i...
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Hi, can someone guide me how to set a SLA calender? I cant seem to find SLA in my free Jira service Management. Im using the free plan but tomorrow is a holiday, i want to set a Calender, is it possi...
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Hello, Maybe someone has encountered or worked a lot with assets in Jira, do you have a question about how to configure the relationship between assets fields? The situation is like this, there are...
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Hello, I want to create a rule that, when a ticket is created (via email), checks for and removes a specific user (with the ID: "62824878f0302e0068bc3cd3") from the "request participants" field (cus...
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Hi! I got a requirement, to show multiple attributes from one asset on another via relation. I can only show the lable-attribute, but not the others. As an example, I have: locations (like stores...
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In my JSM, if affected user and approvers are the same person, it means this user can approve own request. Does anyone can share some idea with me? How to restrict a user can not approve ...
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Hi! Planning to add a parent / child field in the work item view of all incidents / CRs/ SRs to link tickets. However. when I go to the setting and try to enable the Parent field, it says locked. ...
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I have worked this every which way to Sunday and just can't not figure it. I have a form that 3 Status: New User, Modify User, Terminate and it collects a bunch of data (contact, email, email dist...
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We are using Jira portal solution for creating some tickets, now we need to start using for all marketing tasks Jira Kanban board. How can I connect Kanban task with submitting Jira portal tickets? C...
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In our org,unfortunately deleted the request type but that request type have 13 tickets,so my concern that tickets will be deleted ?
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We have an automation comment that provides information and a image, but for the life of me I can't figure out how to attach images to a comment via automation without just linking to an externally h...
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Me guie de la pagina de JIRA para realizar la configuracion de un formulario interno pero en cierto punto menciona que en los 3 puntos deberia aparecer para hacer interno pero no me aparece
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Do they sign HIPAA BAAs? If yes, on what plan tier (Standard / Enterprise / case-by-case)? Do they publish healthcare or clinical-lab customer references? Any notable caveats (e.g., "AI features n...
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The bulk create issue REST API: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-bulk-post It includes a transition attribute in the payloa...
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I want to have 2 transitions to a Cancelled status 1 for customers that is restricted based on current status. The Customer shouldn't be able to cancel a request that's In Progress because the te...
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Hello, I am in need of help on a Python script that I unfortunately am not a Python expert at all. The issue is, currently we are successfully able to send an event coming from JSM to JEC and ...
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Hi all, I'm noticing that the knowledge articles that are appearing in the request form are all in caps. For example a Knowledge Article like "Software User Process" will show up as "SOFTWARE USER PR...
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Hi everyone, we have an issue with the SLA in one Jira. We get the error: Error rendering 'com.atlassian.servicedesk.frontend-webpack-plugin:sla-web-panel-react' , while other JSM projects wo...
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We want our Jira Forms to automatically populate the user's Email Address when the user's name is selected, and have the Email Address field populated We have tried multiple approaches, but can't fi...
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Do we need licences for customers to log new feature ideas through product discovery via Jira Service Management?
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I have downloaded copies of the Data Transfer CSV report from a test I completed. However, the reports do not contain sufficient details on failed issuetypes and entities. Currently, I ha...
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Hi everyone, I’m looking for advice from anyone who has implemented a partner, reseller, distributor, or multi-tenant support model in Jira Service Management Cloud Premium. The hierarchy we need t...
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Hi, Yesterday i setup the DNS recoard for Emails under the organizatio settings and after some time Atlassian was able to verify the recoards. then over the evening Atlassian is no longer...
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Hello, We subscribed to the free version of JIRA for our PoC and trying to create an API key to connect SAP cloud ALM but nothing happens! After choosing the name, scope and by clicking create API ...
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Hello, I just finished setup customer portal, and decided to test. Opened customer portal in incognito mode, logged in and immediately "we couldn't load this page" error occured. Che...
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Atlassian Community Events
| User | Count |
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| 20 | |
| 5 | |
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| 4 |
| Subject | Author | Posted |
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| 36m ago | ||
| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST |