Community resources
Community resources
Community resources
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Jira Service Management
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I have updated my domain service provider with the Atlassian CNAME and TXT entries, waited for 2 days, and still can not be verified. The issue is on atlassian side, because other services/providers ...
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Hello, I am currently using the free trial of Jira and would like to activate Jira Service Management as well. However, when I click on "Get started," I receive the message: "Something went wrong." ...
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Hi, We need help understanding our Jira product access. In our admin view, we can see Jira Service Management with 3 admins, but I personally do not see Jira Service Management in Jira and I do not...
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What is the best way to disable inheritance for an object type when there are already child object types? Unfortunately, we made a “mistake” while setting up our asset database. We enabled attribut...
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I work in a team setup where Development and Quality engineers are from different organizations. However, the QEs are fully integrated into development teams. Usually, a user story is assigned to a ...
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I am adding external customer to Atlassian directory setting user group and then Jira Service Manager Space Customer. The user gets the invite but is prompted "Something went wrong, contact organizat...
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I am building a Landing page to use as part of our customer portal and I am using the Ric Text feature and I have added the expand Macro. When I go to Preview or after I publish nothing is showing....
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If the "share with" option is disabled, no organization is shared with. It it is enabled, it enables the user to choose between "share with organization" or "share with no one". Is it possible to c...
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How can I set these Request types? - It states I don't have permission
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Hello Community! I am trying to set up an integration with a Slack channel through Jira and I get the error “Something went wrong Error ID: 93f661e0-0d92-11f1-8b05-37abdfe5d881” ...
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When using Get Project REST API v3: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectidorkey-get Always return 404 and "No proje...
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Last week any user can add his work logs to the issues. Since today our users can't add work log to issues. They can open the issue and click on "work log", then the modal dialog comes up and they p...
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I want to change from a Gmail login to a work email and password, but its passkey locked. how do it?
I want to change from a Gmail login to a work email and password, but its only login is via a passkey so I cant enter the password to allow the change to happen. Tried changing the email add...
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Hi, Need assistance since I am not able to delete my Atlassian account. I've used it for bitbucket, and deleted all the workspaces, but in the licenses I can still see them and they keep renewing ev...
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Hi everyone, I’ve been working with Jira for managing projects, and as the number of issues and workflows grows, I’ve started noticing some performance slowdowns and difficulty keeping everything or...
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Where did our URL go? We can't open any tickets. We are getting, "We couldn't connect to that work item." for all of them.
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Comunico el problema en español! Al parecer varios usuarios no pueden acceder al detalle del ticket mostrando la siguiente imagen. Por ahora no se ve ninguna actualización en el status page ofic...
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We could not connect to the work item and as well as searching or checking the tickets.
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Can you help me?
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When a certain type of ticket is created, I want it to automatically link to a ticket in a different project. An example of this would be if a New Software Request was submitted in the IH proje...
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Hello, I want to filter Request Types based on a value from a dropdown (e.g., “Department” or “Category”) selected in a form attached. Is this possible with native JSM search and fil...
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Hello, I need to implement a status transition across two projects/spaces (Jira portal and JSM): when a ticket in the Jira portal is moved to Done, any linked work items (linked via “is clon...
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Greetings, I'm trying to integrate Zabbix with Jira Operations for the first time using this guide. Integrate with Zabbix | Jira Service Management Cloud | Atlassian Support BTW, is this the right...
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Hello, under the Space Setting > Channels & self service > Portal I changed the name of the Space for Portal in the Portal name field. However, I am the only one who can see the ...
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Atlassian Community Events
| User | Count |
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| 17 | |
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| 5 |
| Subject | Author | Posted |
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| 15 hours ago | ||
| yesterday | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 22, 2025 12:24 PM PST |