Community resources
Community resources
Community resources
Jira Service Management
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Is there an equivalent "add, edit, or remove field tabs from an issue type" available in Jira service management data centre. I know this is an available feature in the Cloud version. I am looking t...
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Hi, Has anyone successfully created team notification policies via the Opsgenie API? I tried following the documentation here: https://docs.opsgenie.com/docs/alert-and-notification-policy-...
- Question
- api
- cloud
- notification
- opsgenie
- opsgenie-cloud
- +1 more tag...
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From what I understand: With 2 Jira Service Management Premium licenses (for the administrators of JSM) + 2 Guard licenses, I can set up SSO for all employees (200–250) using AAD users in our orga...
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Hello all, I am facing troubles applying security on a specific Service Desk project we have in our company. What we want to achieve, is for two groups of people to work on their tickets wit...
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Hello all, Does anyone know how to change the order of the automatic active tab when you hit the ‘Customer response required’ button? Currently, the active tab is 'Add internal comment', which does ...
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I have built a rule that creates a work item when an asset is older than 3.9 years. Every time the asset is updated, a new work item is created. And I would like to have a query that first checks if ...
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Finance team have 3 different support group for 1 specific ticket. How to track the SLA taken for each of the team? We are using a same status, not another status to create a stamp or etc. Everythin...
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Hi, I am trying to creating a Forms Data connection using x-api-key: I am getting a 403 Forbidden. Is there a way to send the call with the header x-api-key? Entering jus...
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Our organization currently has no active billing admin. I am an Org Admin (email: REDACTED), and need access to the Billing section to manage our subscription. Please assign me billing admin rights...
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Hello all, I have a JSM Dashboard that has the Rich Text gadget where I keep my random notes. To edit the text in my notes, I have to 1. Click on edit this dashboard 2. Then config the ga...
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We utilize JSM Cloud and have created SLAs which work well but we cannot seem to display them correctly when we add them as a column in Filters. The ticket was created at 3:55 PM and In this screens...
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I would like to give the users a choice of few selective people to get approval on a workflow. Requestor need to choose a name from the given list of users ( 10 to 15 users) show...
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I got this alert trying to update the work item view: Some fields will be removed from the request form. Adding fields to the work item view will remove any already in the request form and make them ...
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Hi Community, I am looking to be able to associate a skill type to an agent. For example if a request is raised for support on an internally developed app, based on the roles the request is routed ...
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Hi, I am trying to add an Automation Rule block within a VSA flow. I have created a rule triggered by Conversation Flow Step. And yet, I can; t see any rule that I could use in the list when...
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I have replaced the default Service Project Customer - Portal Access group from the Browse Project permission with our own to restrict what projects external users see in the portal. However, we...
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He configurado mi proyecto para solo tareas , cuando creo una nueva tarea desde JSM me aparece mis tipo de solicitudes más esta "NINGUN TIPO DE SOLICITUD" a que se debe favorece me ayuda que no salga...
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I have the automation rule set up so that when an approver is added to the Approvers field, the email is sent. The approvers can be various people, not always the same ones. I need...
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I have the automation rule set to post a comment to the ticket when an approver approves or denies the ticket. However, when there are multiple approvers it is posting a comment only for the la...
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What limitations are there for users with a Jira Work Management license that have access to a Jira Service Management project? We have some users that need to access a JSM project but do not need t...
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Hello, I have the problem that I cannot enter a date in any date fields except the due date in a sub-task. The configuration of these fields is the same. What can I do? I have also customised the s...
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Hello everyone, I've come across an interesting issue and would appreciate any insights. An end user reported that she was unable to view all of the tickets she had submitted. During my investigati...
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Under teams I do not have the option 'Policies', neither under global settings of Jira Service Management. Migration from Opsgenie was performed, but it seems something went wrong ther...
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Hello, I have written a rule that when an asset reaches the device age of 4 years, a work item is created so that we can replace it. However, certain fields must now be transferred from the asset t...
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I no longer have a requested by field and was wondering how can I get it added to my tasks/jiras.
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