Community resources
Community resources
Community resources
Jira Service Management
-
I am having trouble finding Implementation Partners for JIRA Asset Management (India) Does anyone know about a good partner?
-
I would like to hide the help center link in a portal so to prevent the users from accessing other service desks. Is there a way to achieve that? Thank you!
-
Field description of a customer ticket through portal Service Desk disapears after moving to another
Field description of a customer ticket through portal Service Desk dissapears after moving or cloning to another project. Both projects have the same description field. The client create a...
-
I have created a dashboard for project to track backlogs and team scorecard, i want this dashboard to be emailed on daily basis to chosen recipient or automate this.
-
Hi, After importing Insight from instanceA to InstanceB - "typeId" numbers are changed. For example, This is object type from InstanceA This is object type from InstanceB, creat...
-
Is it possible to send a selection of fields of a queue to a specific email address as a text file?
-
Is it possible to provide a date field in a form with a condition, e.g. date must not begin before 24 hours?
-
Hi Team, I am in the process of setting up Problem Management process, where the requirement is when the status of Issue Type: Problem moves to Pending with Pending reason as "Awaiting Approval " --...
-
Using the Linked Issue - information provided by the user doesn’t automatically get copied to the escalated ticket. How can I do that so that all information can be copied automatically to the escal...
-
While creating an incident through Rest API, I need to pull the value of Impacted Services but it is not accepting the custom field Id and value. Throwing error. Could you please suggest me with the ...
-
Hello everyone, I recently updated my instance of Jira Software (Data Center) to version 9.4.1 and Service Management to 5.4.1 in order to try out the long-awaited login-free portal. However, I am e...
-
Dears, Is there any way to calculate how much time every request takes from creation till closure. BR,
-
Hi, We're trying to set up some services with stakeholders to automate alerting during incidents. When selecting stakeholders, it seems we can only choose stakeholders among agents in our Service P...
-
I'm not sure if I have used the correct wording. I'm looking for a process of being able to achieve a sliding Due Date, calculation and don't want to have to manually updated the value OOTB there...
-
Hello people , so I have been Using JSM for Employee Onboarding I have a requirement where in I have to send an email to candidate which would contain Attachments , since Jira automation do not supp...
-
In this video tutorial, we will show you how you can keep the status of linked tickets in sync between a bug ticket from a Jira Service Management Project and a task from a Jira Softw...
-
I would like issues created from to be automatically assigned to my agents.
-
I have add further status in a workflow like: Pending, On-Hold - but I also want to add reasons for a particular status.
-
Hi I'm writing an automation program and I want to calculate the sum of a numeric field in a question. For example, I have a question field as the total value of the amount, each time a new question ...
-
Is it possible to lessen or remove the description in the portal group and use only the Title?
-
Hi, How essential do you feel that Jira Service Management should have feature which when enabled can capture user location details as well. This should help build insights that from which part of r...
-
I unchecked the box under Inheritance "Pass all attributes to child object types" and then I wanted to check the box again, but It didn't let me. How do I put it back, please? Thank you f...
-
Hi, I need help understanding how to send a GET webhook, specifically to a Zephyr Scale API with parameters. I do not understand how to attach 'query parameters' to the GET webhook, are they going i...
-
When trying to set by a SECOND time the Background-Color of the Personalization area, seems it is not working properly Probably because the Payload sent when hitting the button is the old co...
-
I would like to export the list of services relationship listed on "Depends on". Is there some solution to this issue?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 4 | |
| 3 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 48 seconds ago | ||
| 2 hours ago | ||
| 11 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |