Jira Service Management

Hi there, We have customers in different language zones, with different customer service agents responsible for each language. I now want the issues to be automatically assigned to the correc...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have got an issue where emails are being sent to Jira Service Management but only 3/4 out of 12 emails are being received and logged.  I have checked the logs in jira -> products -> j...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys, after upgrading jira core to 9.4.1 with service management 5.4.1 I've got an issue with ServiceDesk Customer portal: when I try to create a request by generic mail the browser keeps loading...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello everyone, I've been trying to upload a background image in various sizes for the icons on the navigation cards module in jira service management layout. But it seems that no matter the size of...

• Question
• icon
• jira-service-desk
• jira-service-management

Hi.. I am using the below code as suggested in my previous query in the community. This code is helping me to iterate through all the pages for extracting the complete list of issues from API. But t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, I suspect I already know the answer to this, but thought I'd ask here incase there are any options I may have missed.... Working on a new implementation of JSM. For the change workflow...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I need to ping(on teams) all the users involved in the all the ticket wherein the most recent comment is 3 days old. How should I do it?

• Question
• cloud
• jira-service-management-cloud

The client logged issues for our developers to work on but they can’t see it in the backlog! I think I have missed something after changing the workflow.

• Question
• backlog
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello, We get ticket from customer users. They mark it to multiple members within their team. While replying back, does JIRA allows to reply it to all "reply all" or only to the user who has initiat...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, Can we access admin functions on the mobile app?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Recently we came across following scenario: A ticket was successfully raised and we replied to it as well. However, feedback send by the customer does not reflect against that particular ticket ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, Can we have access to our JIRA inbox for our support id?.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, We are trying to send a notification to the next person on call to let them know when their on-call schedule starts. Is there anywhere we can configure the text of the notification that is sent...

• Question
• cloud
• opsgenie

Hi Atlassian team,   My question is about the Alert filter functionality. I want to know how to do it by using Alert Filter -> Alert Actions to filter alarms when it is just created. I know...

• Question
• cloud
• opsgenie
• slack

Hi, I'm attempting to move my assignment on a service request with approvals to the person taking over my role.  Essentially, we use this request for travel requests, and once approved by a sup...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

who can open the summary of a user profile in Jira? after hovering to the persons name and pressing more then profile ? only the admin or anyone can access this , if so is there any permission to pre...

• Question
• data-center
• jira-service-management
• jira-service-management-server
• server

Hi Community, I hope you all are doing well. how to write a script(Scriptrunner) on the field that is not available on all the form? e.g. Reporter   We are having a customer screen to create...

• Question
• jira-service-management
• jira-service-management-server
• server

when an agent hovers over to an reporter /assignee name what kind of user profile information can he see ?  and will he have the full view of their information. (assignee/reporter ) ? or only re...

• Question
• data-center
• jira-service-management
• jira-service-management-server
• server

Hi, when i change the type of an incident to change, the customer is missing a lot of information on the portal side from the initial created request. How can i solve this? What do i need to change?...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, After some complaints from our customers receiving our JIRA Service Management notifications in their SPAM folder, we decided to send them through our custom domain. After adding our do...

• Question
• cloud
• cloudflare
• dns
• jira-service-management
• jira-service-management-cloud

  How do i get the value of this nested field in parsed data? i want to get the value of name in customfiled_10072 and attach it in opsgenie alert details

• Question
• opsgenie
• property

Hi, While performing the Import and Export of CSV files from one instance to another i want capture same issue key is it possible in JSM. Please help me out on the same. Thanks,

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

onde eu consultar as categorias criadas de acordo com o projeto ?

• Question

I need to move a custom request type from one JSM project to another but can not find a way to do it.   Any suggestions would be awesome.  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Looking for some documentation to use opsgenie bot in MS teams.

• Question
• cloud
• opsgenie