Multiple receipients

[Rajesh Mankad]

Hello,

We get ticket from customer users. They mark it to multiple members within their team. While replying back, does JIRA allows to reply it to all "reply all" or only to the user who has initiated the request.

[Jerryton Surya]

When a ticket is marked to multiple members within a team, each member receives a notification of the ticket. When you reply to the ticket, by default, the reply will be visible to all members who have been marked on the ticket.

If you want to reply only the user who has initiated the request, you can do that by selecting the "Reply to Reporter" option while responding to the ticket.