Assign tickets based on Request Language

[Angela Honegger]

Hi there,

We have customers in different language zones, with different customer service agents responsible for each language. I now want the issues to be automatically assigned to the correct agent based on the language the issue comes in. 

The "Request Language" field allows me to detect which language they use, but the field doesn't show up in the list of fields I can use as a condition for automations.

Am I missing something? Is there another way to separate tickets based on language (without asking the client to select their desired language each time they raise a ticket)? 
Thanks a lot! 

[Dave Mathijs · Accepted solution]

Hi @Angela Honegger welcome to the Atlassian Community!

You can use a JQL condition with "Request language" = en

as an example.

[Angela Honegger]

Perfect, thanks @Dave Mathijs!

[Jack Brickey · Accepted solution]

Hi @Angela Honegger , welcome to the Community.

so I see that you can use Request language as a Field updated trigger but not as a Field condition (unsure why). However you can use it in a JQL condition so maybe an if/else JQL condition would be a work around?

[Angela Honegger]

Yes, that worked well, thanks @[deleted]

[Omar Mohamed Fathi]

there is a JQL condition with "Request language" = ar , en for example try it and tell me if it is worked