Community resources
Community resources
Community resources
Jira Service Management
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I have a custom report based on average customer satisfaction rating. I have a series for each assignee. I'm trying to ignore the 0 scores or tickets where a rating wasn't selected. In the series, I...
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The assignee of one issue that is one project in which I'm working asked me an alert or a notification to tell him to perform an action (out of Jira) before certain date. Example: Warn before 5 marc...
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UPDATE: When I removed the | (pipe) in the name it works. But we name many of our Confluence Articles with pipes. To solve for this I removed "Crunch Plans |" I can't figure out ...
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My ticket system systems to work for a few tickets and then stops. I checked the log in Jira and get the following; Failed (in red) with the statement "Signup is not currently Available" &nbs...
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Hello Community, One way for a Client to see their issues is in the Jira Help Center. This is great. The problem is, if I am not mistaken, that they can also enter issues for ALL MY Clie...
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We recently created a new Scrum Project in Jira. Our previous project allowed us to change the assignee of each child task/story/bug from the issue list in the Epic view. Our new project is not allo...
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I'm trying to create an alert in Opsgenie. I created an api integration and I'm using the Geniekey from that integration. I'm actually using postman but postman very helpfully outputs a cURL f...
- Question
- api
- cloud
- integration
- opsgenie
- rest-api
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I want to clean up our request types in JSM so what will be the impact other then the request type field will become empty if I remove the request types from which the closed/resolved tickets were cr...
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I'm able to forward emails from my Outlook account and they successfully create a new issue in Service Management. If I create a rule in Outlook to autoforward that same email, it does not crea...
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Hello, I would like to make " Time Tracking" field required at resolution screen only if it has not been filled out before. I am told to use WF condition/validation fields. I created a conditi...
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Hello! In my Service Management project, issue descriptions sometimes contain serial numbers matching the regex pattern "[0-9]{8}[A-Z]{4}[0-9]{8}". (ex. 12345678ABCD12345678) I am trying to use t...
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Hello, I am using the below JQL in a JSM queue trying to exclude a label = backlog and it is not providing me all of the work items w/o those that are not equal to backlog. I've tried all kinds of r...
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Hi, I'm creating a script to create a customer through the JSD API I'm having a hard time creating the custumer, when the API returns I'm getting the following error "insufficient permission to...
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We have one large project for our entire IT department in JSM Server today. By using the "Bug Watcher" app, we ask IT staff to create filters for the things they want notifications about, and then wa...
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In my company, i have the internal clients and external clients. I have a necessety to have customer portal just for the externeal clients.
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Hello, I'd like to request some help, I want to enable Atlassian ChatOps with Teams, but in 2 of my projects, there is no option for Incidents. No option to open incident management in Project sett...
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Hi Our service desk is considering implementing Service Management and the question is how to handle anonymous users. Our organisation is offering IT services to students and parents. Most ...
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I would like to know the data tables needed to pull using the ADF connector to recreate the issues API pull. I have the agile board pull figured but the tickets tables are not making any sense. &nbs...
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I've created some new custom fields and/or added fields to my IT Service desk. I drag them from the Fields area on the right side into the form area in the center. I click the Save Change...
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On a JSM project I have 3 groups of approvers, I need to notificate each member of the groups when a ticket has been approved or declined. I've been checking the notification scheme and I didn't fin...
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I'm monitoring first reply time/time to resolution SLA, but I have an issue where the times aren't being set on many tickets and thus the SLA Breached true/false flag is also not being set. The T...
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Hello, I am wondering if its possible to have a multi-select field in a jira service desk form that is populated by assets from the service desk asset management? For example, if I were trackin...
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Hi, I havent been able to find specific information on this - how long are the customer accounts stored if inactive? Say a customer logs on the portal once, how long before that account is aut...
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We are looking at making a tool that allows a user to make new elements for a project automatically. One of the important parts of this is the ability to add other users at various access levels to ...
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Hi, I developed an app to change somethings on the portal but I don't know how to limit to which project/portal I want to apply this. At the moment all portals are affected by it. How do I limit th...
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Atlassian Community Events
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| 24 | |
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| 3 |
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| an hour ago | ||
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| 12 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |