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How to add a new assignee to a service request with approval?

Grace Hayes
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March 5, 2023

Hi, I'm attempting to move my assignment on a service request with approvals to the person taking over my role. 

Essentially, we use this request for travel requests, and once approved by a supervisor, they get assigned and sent to myself.  How do I edit this so that instead of the automatic assigning going to me, it goes to someone else? 

I have admin permissions but can't seem to edit anything in regards to 'Assignee'.

Anyone got any tips?

1 answer

1 accepted

3 votes
Answer accepted
John Funk
Community Champion
March 5, 2023

Hi Grace - Welcome to the Atlassian Community!

You can do this with an automation room, and a sign a ticket to a project role.

Grace Hayes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 5, 2023

Thanks John!

Like John Funk likes this
John Funk
Community Champion
March 5, 2023

You are welcome.

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