ServiceDesk Customer Portal error when request generic mail as serviceDeskId is not defined
Hi guys,
after upgrading jira core to 9.4.1 with service management 5.4.1 I've got an issue with ServiceDesk Customer portal: when I try to create a request by generic mail the browser keeps loading without response , on console I see this error:
in plain text:
Uncaught ReferenceError: $serviceDeskId is not defined
at eval (eval at globalEval (batch.js?locale=en-US:103:1085), <anonymous>:3:36)
at eval (eval at globalEval (batch.js?locale=en-US:103:1085), <anonymous>:4:7)
at eval (<anonymous>)
at Function.globalEval (batch.js?locale=en-US:103:1085)
at ye (batch.js?locale=en-US:129:1380)
at u.fn.init.append (batch.js?locale=en-US:134:1099)
at e.fn.<computed> [as append] (batch.js?locale=en-US:1261:1605)
at d.open (batch.js?locale=en-US:1675:35)
at d.show (batch.js?locale=en-US:1674:296)
at d.show (batch.js?locale=en-US:1684:49025)
Has anyone encountered the same problem?
Strange story by refreshing the page the issue disappears
Bye,
Enrico