I need to move a request type from one JSM project to another

[Don Roberts]

I need to move a custom request type from one JSM project to another but can not find a way to do it.   Any suggestions would be awesome.  

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @Don Roberts ,

Do you want to move and use the request type configuration in another project? Unfortunately, it's not possible. Also, based on my knowledge, no app can help you with this operation. You have to recreate the whole configuration from scratch.

Here is the ticket which you can watch: JSDCLOUD-1317 Ability to copy request types to another Service Management project. Now it's "In progress" but without any clear release date.

Regards,

Kate 

Chief Product Officer & Co-founder @Appsvio | Atlassian Community Leader