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Missing tickets

Rajesh Mankad
Rajesh Mankad
Contributor
March 5, 2023

Hi

Recently we came across following scenario:

A ticket was successfully raised and we replied to it as well. However, feedback send by the customer does not reflect against that particular ticket number.

Can you look into this?.

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Dave Mathijs
Dave Mathijs
Community Champion
March 5, 2023

Hi @Rajesh Mankad 

Has the customer received the reply/comment from the agent as email notification?

Can you specify "feedback send by the customer"?

Was it sent via mail? Have you configured your Email requests default email account?

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