Hi
Recently we came across following scenario:
A ticket was successfully raised and we replied to it as well. However, feedback send by the customer does not reflect against that particular ticket number.
Can you look into this?.
Hi @Rajesh Mankad
Has the customer received the reply/comment from the agent as email notification?
Can you specify "feedback send by the customer"?
Was it sent via mail? Have you configured your Email requests default email account?
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