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Jira Service Management
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Hi everyone, I create JIRA Form for portal customer, and all fields in Form linked to Custom Fields. For example fields "Issue Request" (this is custom fields and linked to jira form). Wh...
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According to our automation rule, when an issue is linked, the Reporter from the linked (destination) issue should be copied to the User Mailing List field in the main (source) ticket. However, we ar...
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I want to create Jira alert when an issue is created AND the work type is [System] Incident OR General Request. Is there a way to do this? I can't seem to figure it out. Than...
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Since 22/04/2025, we cannot retrieve the emails to create the support tickets from a Gmail account. I removed the associated email from the Project->Channel->Email settings to re-create it. I g...
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How to discover the Trasition's ID from my Jira WorkFlow?
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Question: for trigger "Work Item Assigned", when automation looks at the ticket, does it automatically know that there's a form attached to that ticket? Right now, I have trigger as Work Item ...
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I need to create Automation Rule for 1st Status Change For Example : Time taken from Story status change from To Do ---> In Progress to calculate the SLA.
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Looking to create a manual automation from JSM Ops alerts to create an Incident in out JSM project. When setting the Incident summary from the alert summary, I have {{alert}} and similarly {{alert.de...
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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Hi! Our team has emails linked to a JSM Help Desk. Previously, when users not added to the Help Desk would message the linked emails, no notifications would be sent out alerting them that the emai...
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Have an abstract parent object type. Will call it object type A. Child object types of A are object types B and C which have objects in them respectively. There is another object type M t...
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Hi folks! I hope this isn't a really stupid question, but since I'm not a Jira admin for my organization I can't check myself. Is it possible to create a business project if your company only subscr...
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Gostaria de colocar a opção de status do ticket no painel para que o cliente/agente/operador possa alterar, voltar o status ou avançar caso seja necessário. Mas não consigo encontrar essa opção nova...
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As our Jira trial period ends today, I would like to confirm whether we will still be able to access our existing projects and data after the trial expires. If access will be restricted, could you pl...
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I have the following error from an automation rule But how does one troubleshoot it? Why does it have to be rocket science? I don't know in which ticket this happened, I don't know the user ...
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Hi I am trying to create a flow where customer can decline request/ticket and add comment without logging into the portal. I have added a screen but in e,mail notification when customer press decline...
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I'm slowly loosing what hair i have left with this one. Here's the problem to solve; - we are running JSM Operations (nee Opsgeneie) and JSM - we want to allow for email integration within JSM Oper...
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Hello, For the last week, I'm blocked from trying to set an automation rule to copy the comment on linked ticket: I have a first project (Name: A) I set a rule to create a ticket on our project Sup...
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Hello, We would like to have the possibility to tag issues on the edit screen using colored flags (Green / Orange / Red for ex). It is possible with Jira Service Management Data Center (v. 8.22). ...
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I have just started using Jira and I try to use the automation function. I need to send an email when work item created, but I have a trouble is the content email is empty, although I typed it in Con...
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Hi, I have an automation rule that is triggering value changed for a list of fields. Labels is one example but its a custom field. The automation is only triggering for the last one if a user adds ...
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When trying to use Jira Service Managment widget, I get the following error: "We can't load the widget right now. Try again in a little while."
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Hi all. I tried googling but I seem to keep getting results for either "Microsoft Teams" integration, or just "how do teams use jira". But instead I want to understand the workflow of the "Teams" f...
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OpsgenieからJiraSMへの移行にあたり、チャットツールの引継ぎは Opsgenieの統合とJiraSM側統合と同期(Opsgenie側でJiraSMを使用し ていたので)を確認して同じなら問題ないか また、Opsgenie側にアクションとインシデントルールがなかった場 合、JiraSM側に作成する必要はない認識でいいか
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I am unable to add new customer to particular groups now. Kindly help to sort it out.
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when posting via the code using generated header and payload I am getting following error {"message":"Key format is not valid!","took":0.0,"requestId":"dd21ff02-99d8-4a6e-8712-496c50f3d3b3"}...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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| September 10, 2025 3:07 PM PDT |