Allow customers to create requests using the Portal

[IT Department]

Dear community,

I started to integrate JSM to my small company with Free subscription. I have 9 customers who should send 2-5 requests each week in total. When I tried by myself everything was fine, now I have 9 registered accounts in the system (atlassian id). I set them in 

jira-servicemanagement-customers-organisationname

and got a message from each "Couldn't send request. You don't have permission to create requests using this Portal"

In this case I had to set them into the 

jira-servicemanagement-users-organisationname

But, if there will be more than allowed by rules for free subscription I will hav to pay for each.

Please, help me to setup it properly?

Also, I add them to jira-users-organisationname just to test, but this is only for regular Jira Space.

In any case. Thank you for any help.

[IT Department · Accepted solution]

It seems I had to write my request here to be able to solve it by myself :)

What I did.
Space settings > Channel access > Open

[Marc -Devoteam-]

Hi @IT Department 

What type of project are you using, team or company managed?

Based on a company managed project:

In project settings people and access have you added this group and granted this group the role: Service Desk Customer?

Based on a Team manged project:

Go to theCustomer option in the project and add the users by email address.