Community resources
Community resources
Community resources
Jira Service Management
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I want to create a API token that can be used for JIRA REST API but this page is showing loading again and again. So How i will fix it. https://id.atlassian.com/manage-profile/security/api-tokens
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Hi, I got the mail that I added as screenshot. Can I finish the learning until Jun 21, 2025 or until Sep 21, 2025? Thanks Aviad
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Hello everyone, I’m reaching out to gather insights on how others handle email functionality in Jira Service Management—covering inbound, outbound, and manual emails to third parties who are not par...
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Hello, I've approvers field that I want to populate with data from multiple attributes in the linked asset. I'm able to get the array from one attribute and set it into approvers. However ...
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I'm using a Chinese mobile number for receiving Opsgenie SMS. Instead of notification contents, it keeps sending me verification codes. I presume that this is because my phone number was not verified...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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TL;DR Resolve Incidents faster with JSM ChatOps Slack application Test your knowledge & earn a badge with bite sized learning! Hello Everyone, This post provides a quick walkthrough on how ...
- Article
- ai
- alert
- alerts
- automation
- chat
- +11 more tags...
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...hannel based on priority, they can configure it according to their specific use case. These notifications can be sent to either public channels private channels or even direct messages in Slack. &n...
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Hello, We make heavy use of the Message Field plugin for Jira Data Center, made by JiBrok (marketplace page). We recently contacted them for support due to various Jira 10 incompatibilities...
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I would like the notification to evaluate the type of request being made and, depending on the type of request, add the corresponding SLA. I see that it only has options like HTML, CS...
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Hello, In the beginning of the week of the 17th or March, we switched all O365 email accounts to use 2FA, one of them happened to be the account JSM used to check for tickets and response emails. W...
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Has anybody found a functional workaround for this bug that allows any logged in user to request access to a Confluence space even without a Confluence license simply because the JSM knowledge b...
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Hi everyone - We're excited to share news of our latest webinar, "All About AIOps in Jira Service Management". AI for IT Operations is revolutionizing how teams come toget...
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Hello all!! We have this issue in a service management project. We have some agents that are not getting the email when an issue is created. I read in other articles that the a...
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Hi, I just started to use this for IT helpdesk. We have 3 techs, and 50 users. I sent an invitation to 2 other techs, but they don't appear in new ticket screen, and I cannot assign them a ticket. I...
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I have a Team-Managed project with a basic workflow. First level of approval requires 1 of 3 people to approve or reject. If approved it moves to the next approval step. Second level app...
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Creating this thread to raise the visibility of two comments from March 14 and 15 in this thread, questioning why Atlassian is no longer listed on the PinkVerify certification page. https://www.pink...
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GoodMornig , I have a automation role that send a web request with the following parameters : token=glptt-0c0b9f17f3d1fcf4214ebbd30431b55a34947dba&ref=master&variables...
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Hello, I am using the Xporter app in Jira Cloud and would like to have a long date format similar to this example. Saturday, October 12, 2024. I am struggling with getting this output. What specific...
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Dear All, I'm currently trying to set up a widget within my JSM project and would like to try it. What would be the best approach after having cut the embedded code ? ...
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Does the application support synchronizing a subset of the groups in ServiceNow to Opsgenie?
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I have an Asset import for Windows devices. In some cases, the key changes from the source, but the name of the asset (label) is the same. The result is a duplicate asset. Ex: ...
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Hello. This is Regarding Asset Automation on events like created and updated. On Cloud Jira instance we do not have assets "automation" in Schema Configuration. Is some perm...
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https://docs.opsgenie.com/docs/heartbeat-api#update-heartbeat-request-partial says I can use curl -X PATCH https://api.opsgenie.com/v2/heartbeats/HeartbeatName --data "{ ... }" but wh...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I was hoping to get help with OpsGenie API part where the example in the documentation returns "not supported" error messages. When I ask for support the form says I must provide the URL for th...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have a board to enter in data requests and complaints. In my dashboard, I want to show ticket entry & ticket type over time, such as how many tickets have been submitted per month for the pas...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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| July 24, 2025 12:26 PM PDT | ||
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