A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
Jira Service Management
-
I have a project that receives data from an external widget, including a reporter's email address. I've successfully extracted the email and can look up the corresponding user in my Service Desk. ...
-
Hello, in the Customer field of Jira Service Management - there is a (greyed) note that states: Add a Reporter to view customer details. This ticket has already been opened without...
-
Hi Team, We are setting up our Nagiosxi on RHEL8 and would like to re-intergrate OEC on the new nagiosxi. Please provide us the rpm package and instruction how to setting it up. I am using this lin...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
We are using the native cloudwatch integration, we have a cloudwatch alarm, an sns topic, and an sns subscription that all are valid and working. Error Description The CloudWatch integration is r...
-
My company is already using multiple Jira products, we already have JSM in use for a few members. - I am the IT Manager and a 1 man band at the company - I have used JSM for the past few ye...
-
This rule has been working for us for months. This morning we noticed that all tickets are being set to unassigned. I have tried changing this rule and recreated it in different ways and ...
-
Buenas tardes. Creé un ticket en Jira a partir de un correo, pero al copiar y pegar, las capturas no se pegaron junto al texto. ¿Hay alguna manera de que se pueda pegar correos extensos de muchas ca...
-
I have Templating.app but after starting to create a template Jira throws me a error page with feedback " is not working at the moment, or the page may have moved to a new web address" I use Ch...
-
Having trouble with a third party API in syncing data due to inheritance/child object types. there is a reference object attribute to the parent object type( setting to include children is on)....
-
Hi, If AlexSmith@contoso.com emails our support helpdesk ITSupport@contoso.com it creates an issue in a queue. All fine and well ecept the issue reporter is ITSupport@contoso.com when it should...
-
Hello, I recently updated to new Jira Window, but things shifted drastically for me halting productivity as I'm creating new and updating existing forms daily. I would like to revert the change since...
-
Hey, so I want to connect that on Refined portal. Issue is I have 4 different types of group lets name them by colors: Red, Blue, Green, Yellow Now, when I hit Red group I will get option to raise...
-
Hi Team, I'm genuinely surprised at how Atlassian is being used in the workplace, considering the experience we've just had. Today, we encountered a critical issue in production—key team members we...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Hello, Did anyone find a solution to compress attachments or an app? We get a lot of pictures attached with over 5-10mb in size and we would like to compress them, preferably in bulk. Looking ...
-
Hello: I'm developing an APP to retrieve some info from Tempo. I'm trying to link Tempo Worklogs with Jira worklogs, so I'm using tempo-to-jira endpoint to get the data. When asking for the fi...
-
So let's say I have 3 tasks: Test1 Test2 Sum Whenever I edit the field "Cost" on a Test task I wan't my "Sum" field on the Sum task to be updated with all the Test task's "Cost" value summed up. ...
-
...o segregate the false alert and true alert from our JIRA. Could you please provide the suggestions for It.
-
I'm trialling the new navigation for our helpdesk project in JSM currently, and cannot find the link to view a ticket in the portal that existed in the old navigation. It used to be located directly ...
-
I would like to create an automation whereby when a custom field (date type) is set to a certain time period, emails are sent.
-
where do i see the logical formula of the function - breached () in the backend?
-
My team and I are having an issue where high priority alerts are not being received on our mobile devices (both android and iOS), however one team member is getting notifications routed correctly.&nb...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
On the previous created ticket description not showing on the Jira. Also not reflecting if we are creating new jira ticket as well.
-
Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workday! Now you can manage HR workflows, like employee onboarding and queries, without leaving Jira...
-
I have created several organizations for the purpose of creating automation where certain team members are automatically assigned based on the organization that opens a ticket through the Customer Po...
-
Hi, I've have activated Atlassian intelligence responses both in emails and portal and works fine and that's tell me that authorizations, labeling, etc on Confluence side are OK. Now I'm trying to a...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 11 | |
| 9 | |
| 9 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| Tuesday | ||
| Monday | ||
| Monday | ||
| September 10, 2025 3:07 PM PDT |