Community resources
Community resources
Community resources
Jira Service Management
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Dear I am Habtamu from 3iSolution a French based INGO. We have been using your free plan for the past one years and thank you for your support. But now when I add one agent it changed to Standard pla...
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Hi, is there anyone can help me about this error? I am inviting a new Jira user with different domain, and this is a normal thing in our company. I have already deleted lots of suspended users and h...
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Hi, I try to get the answers received on FORMs. We use multiple different forms and I try to find a universal solution to access the answer in automation. I tried Forms rest API - "Get forms s...
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Hi is it possible to recalculate the SLA after changing its definition even on closed tasks? Kind regards, Emilia
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I just deployed Jira Service Management Data Center 10.5.0, and every time I try to change pages in the admin settings, I get the message "You're not logged in," even though I've already logged in, a...
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I have created a custom field where you can search in the assets and then select assets. Is it possible to select and insert several assets at the same time? At the moment I search for an asset, sele...
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We need to create a procedure regarding business trips. Each time an employee fills out the Jira ticket for a business trip and it is confirmed- we want to make an automated process for Busin...
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Hey everyone, Yesterday we've a weird thing. The automation user has set the ticket to 'Completed' by itself, even though we do not have such rule set up. Has anyone ever encountered anything simil...
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I am writing to express my concern regarding the recent changes made to the Jira dashboard and its graphical user interface (GUI). The updates have caused significant disruption to my workflow, as th...
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Hello Atlassian Community! We’re rolling out some improvements to offer a more functional view of the request types in your service project. These updates to the table in request types settings pro...
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We have couple of projects that are facing this issue that the email notifications are not generated when a ticket is being created . it was working a month ago , however it stopped...
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Hi I am trying to see the All the portal customers list and my role is Admin. When I go page by page. After 2000 records (40 pages) i am getting message as The max page limit set is inv...
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Will Opsgenie integration with servicenow can be done in free version ?
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Hi everyone, I hope you’re doing well! I need your help with something :) We have a workflow that we use for software approval. Recently, however, there has been a request for two approval...
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I created a new User and sent out an invite but when the user clicks on the email invite link, it takes them to the customer portal only. We sent the same exact link to other people with the same per...
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Hi Everyone, I created a Jira Service Management Project and assigned me maximum rights but now I am unable to access Channel items like Portal, Email, Widget, Chat etc. My colleague who is a ...
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Nothing just works with Atlassian software. Here's another task that should take 10 minutes but instead is an hour of trial and error. I set up a support email in Google Suite and I want to add it...
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Hi, i'm currently trying to setup incoming call routing after migrating from opsgenie to Jira Service Management Enterprise. Are still only phone numbers via US1 supported or can i use IE1 numbers ...
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Hey community, I am wondering - in JSM portals (helpcenter), instead of having a URL like https://<mycompany.atlassian.net>, can I have my own URL (example: https://mycompany.mycompanydomain...
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I would also like to change our SLA response times to reflect 8 a.m. to 5 p.m. Monday through Friday. Currently, we have the 24/7 Calendar (Default) selected. The option to select the Samp...
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Can someone help me with the necessary script to solve the following using scriptrunner: I need that when an issue is linked to a parent issue the linked issue takes the value of the ...
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Good afternoon, I hope anyone can Help me. :) A ticketsystem with different issue types exists here. When a ticket is created, notifications in the form of emails are to be sent to t...
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When an external party sends an email to us via JSM and adds other participants on CC, those users do not get added to the ticket automatically. Can someone send me a solution to make sure CCs are ad...
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In jira service management we use 'Teams' to assign issues to a team. At the moment we experience issues. Our agents can not add a team to an issue. It stopped working this afternoon around 4...
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We have 2 ways a user can submit a ticket to JSM - either through email or Customer portal. We have 2 request types for our IT Helpdesk team - IT Help-Incident or IT Help - Questions. I am usin...
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Atlassian Community Events
| User | Count |
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| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 21 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |