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Mail Handlers incoming mail failed

Indy W
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November 9, 2025

We use the incoming mail handler in the Jira to scan the gmail and automatically create the work item in the Jira.

However, we have the following error and failed to create the work item:


Ignoring already processed message to avoid duplicates messageId=<DU0P250MB062456C7788FF28B8257A5F3F7C2A@DU0P250MB0624.EURP250.PROD.OUTLOOK.COM> mailServerId=10004
Ignoring already processed message to avoid duplicates messageId=<DB9P250MB04032DA8BD57D9C286E38352F5C7A@DB9P250MB0403.EURP250.PROD.OUTLOOK.COM> mailServerId=10004

Incoming mail handler_Screenshot.png

Failed Screenshot 2025-11-10 131144.png

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