How do you create a JSM alert rules processing rule to create an alert when a work item is updated
These are my current rules. They allow work items created with critical priority to create an alert. And to close that alert if the work item is resolved.
I want to add functionality so that if a work item created as noncritical, but is updated so that priority is critical, this will also create an alert. Since rules are processed top down, and i cannot add a create alert rule after the close alert rules, I am not aware of how to add this without breaking the close alert rule from processing.
1 answer
Marc -Devoteam-
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