How to set up approvers with condition via automation only?

[Nur Fatin]

Hello, I have a company-managed project. Due to my company's restriction, only Atlassian support team can be Jira admin. While I am an admin for the JSM project, I do not have the Jira admin capabilities.

I want to check if it is possible to set up the approvers with conditions using only the automation.

For context, I have a JSM project which when users create a ticket it is in 'In Draft' status. When the status moved to 'In Review by System Owners' status, I want to autopopulate the approvers to the business and technology system owners.

Now I have 4 system owners:
1. Primary Tech Owner (PTO)
2. Secondary Tech Owner (STO)
3. Primary Biz Owner (PBO)
4. Secondary Biz Owner (SBO)

Now my automation I set it is to add all 4 under the approvers and it works. But right now I want to make amendments whereby at least one approval from each group is required to move the status forward.

Currently it requires all 4 to approve then the ticket moves, but now I want to set it like this whereby any of the combination approvals below, it moves the ticket:
1. PTO + PBO
2. PTO + SBO
3. PBO + STO
4. STO + SBO

Essentially I want one from each Tech / Biz owner approval, then it moves the ticket forward.

Can this be set up solely by automation? Or only via workflow?

Currently this is what I have for the adding approvers:

[Hari Krishna]

Hi @Nur Fatin ,

Unfortunately, Jira Automation cannot directly override how JSM’s built-in Approval field works — i.e., you can’t define partial approval logic (like “1 from each group”) using automation alone. but If your Atlassian Support team (global admins) can assist, the proper way is to do it at the workflow level with approval steps.