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Need to remove - Minus in Time spent by agent field

Pavan Kumar November 11, 2025

Hello All,

Any one help me to remove Minus field in Time spent by Agent field in JSM i have checked the Time zone in Personal settings and global setting still it is not changed .

1 answer

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John Funk
Community Champion
November 11, 2025

Hi Pavan,

Can you share a screenshot? 

Pavan Kumar November 11, 2025

Hello John,

 

Thanks for responding!!

below is the Screenshot i have updated to Decimals but it is not convincing please help me if there is any way to show like (1Hr 2 min) like this
Time Field.png

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