Community resources
Community resources
Community resources
Jira Service Management
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I thought I had a handle on Jira Service Management from some testing awhile ago. This new release in the Cloud version has me totally lost as to where to start. I can't create a single ticket since ...
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Hello, I have a scheduled automation running with a JQL search. I would like to find all tickets that have Custom-Date-Field = X business day from now. My long web search for a solution has no...
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Hello, In on of our service projects, we have an automation rule to create an issue based on certain criteria. When we create the issue, we'd also like to set the issue's "Request type," and we've t...
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When the customer sends an email to our support email and we respond, the responses come in the form of a new email to the customer's email box. Our customer would like our communications to co...
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....WorkflowUIDispatcher!execute' (recoverable: true, token present: true) 2023-04-03 12:38:50,075-0300 https-openssl-nio-8444-exec-9 WARN user.name 758x532x1 hjsr0p 192.168.2.1 /secure/QuickCreateIssue!d...
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Hello, Can I please get a suggestion on what automation rule can be set up to create new tickets if comment is added to a closed ticket? The initial issue is that when a customer sends email to cre...
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Hi everyone, We created a custom report that displays the average for the 2 SLAs we have in place for the entire project, which is great. I'm looking to create a similar report that gen...
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Boa tarde, Estou com problemas para habilitar notificação por e-mail nas solicitações de um projeto especifico, sendo que os outros estão funcionando corretamente. Alguém sabe quais as conf...
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Hello Community, I am new to JIRA & trying to understand on what is the best way to approach this situation. We currently have an "Client On-boarding process" managed in Monday.com which has mu...
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I am running into some problems with users not able to access my servicedesk. I have added them in the following locations: * JSM > Customers * JSM > People > Servicedesk Customers * Admi...
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Hello , Everyone I have an issue with my jira service manager. When i create the request type i configure the layout of fields on formularie, but when save the configuration, on my customer portal t...
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I followed the instruction to upload my profile picture https://id.atlassian.com/manage-profile/profile-and-visibility, but I could not upload the full picture, only a little side picuture shown in t...
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How can I add new Environment to Jira? ( new addition to a multiple choice for a field in jira)? What should I check additionally when adding it not to mis anything.
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Me gustaria limitar que solo los tecnicos puedan abrir tickets por email y obligar al resto de usurios a que utilicen la web para abrirn un ticket a tecnología Saludos
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Currently when commenting from slack, the default is to 'Reply to Customer' rather than store as an internal note. Is there anyway to toggle this option so that slack comments on a jira issue is trea...
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I started using jira as a student and now I have several abandoned project sites, is there any way I can get out of those sites?
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So this is my jira project with scrum board, i want to add kanban board as well to this same project but there is no dropdown for doing it. I will also attach the screenshot of what i want to do: ...
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Hello Team, Is there a way we can restrict the visibility of the Retrospective in Jira? Thanks
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Hallo, we would like to delete attachment of mail signatures using regex: ^BrandEins.*\.(jpg|JPG|gif|GIF|png)$ This should detele files containing the texte BrandEins im Filename. If ...
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Hi, Can some will help me out how to create a Time Related, Performance, SLA Related Reports with respective to the Project and Incidents only. Thanks,
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hi community, this question is regarding assets on jira server and custom field on issue view. how is it possible to show ALL object attributes on issue view? doc: https://confluence.atlassian.com...
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...onfiguration. Under Public signup, for Can customers sign up for an account, and raise requests by email?, select Yes. Under Login-free portal, for Can customers raise requests f...
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Can I change the browser icon on the JSM browser?
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Hi, I want to add one custom button with caption "create problem" in View mode on incident record after creation and when I click on the button I want to create a new problem request bas...
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Hi, I want to change the UI of Jira service management screen. Not just color and Image, I want to add size to textbox field and need to view two fields in a single row. Is it possible with OOTB op...
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