How to use JSM to access KPB articles?

[Augu J N]

KPB is a external tool for article management. Want to access the article from this tool using JSM. Is this possbile? If yes, how to do it?

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Start with a read through https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/knowledge-management

[Augu J N]

Thank you Nic. It works with Confluence. Would it be possible to use the JSM to connect to external knowledge Base tool. (KB publisher) 

[Nic Brough -Adaptavist-]

I'm afraid not.  You could write an app (for server) that could enable it to hook up to other KB software, but they would need to have a good understanding of how the target system type works, and be able to enable Jira to search and suggest from it.

[Jack Brickey]

Hi @Augu J N ,

see if the following article might be helpful Introducing-new-customization-capabilities-in-the-JSM-help-center . It isn't quite the same as simply replacing confluence, but it may serve your purpose.

[Jack Brickey]

Oh...wait...I see you are on Server. This may not apply.