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CreateIssue API mixing descriptions from different tickets

Ben Buitendijk
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July 3, 2023

Hi,

 

We have lambda's running daily in multiple AWS accounts. If a certain event happens, they create a ticket in our service desk via the REST API.

 

Since the lambdas are running in different accounts, they can invoke at the same time and it seems when that happens and they create a issue at the same time, the descriptions get messed up.

So we have 2 or 3 tickets with the correct (different) titles, but they all have the same description.

 

I did not find any idempotency token in the API docs and when the API is called sequentially, everything is working fine.

Is this a known bug and is there any workaround for this?

 

Thanks in advance,

Ben

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