Community resources
Community resources
Community resources
Jira Service Management
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Hey All, Can you let me know how I can create an automation rule to extract a specific number from a summary? For example, I have the summary below: Car ID 1525 has an issue in loc...
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Also, the email is sent to another person. Looks like it is a common issue, but can be fixed in the admin settings though. But I can not find out how to do that and why it happened. Thanks
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Hi all, We have configured an Opsgenie/Jira integration which has been working seamlessly. In the last couple of weeks we have noticed that a couple of alerts were 'ignored' by Opsgenie so the team...
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Is there really no way to change the Sender Name? We just have broad names for the project, like Facilities, Technology and People since the portal itself has company branding but then that means th...
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For requests created from service desk management project, organization value is empty. All customers are included in certain organization and request share option is ON at Settings > Produc...
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Hi Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. This is working fine. My que...
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Hi, when users create a ticket in Teams, they are sent an initial notification that the card has been created, but they don't get any follow up notifications if an agent replies to the ticket. It say...
- Question
- halp
- helpdesk
- ms-teams
- notification
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Hi, I have a multi-select field which I am planning to combine with another text field via concat, where each value is separated by a comma. Is there a way to create a formula column wh...
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Hello, Is there a way to use cURL to add a variable as an attachment to an alert using the Alert API in OpsGenie? The documentation shows how to do this using a file on the filesystem, but I a...
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Once a form is sent to a user, I would like to be alerted once it is filled in bu the user. How to do this?
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I cannot figure out what permission level allows for a user to see Change calendars in a JSM project. For example, I want our Service Desk team to be able to be able to see and modify changes in the...
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Hello, We would like to utilise Atlassian Assist to raise requests which are being triggered with a workflow action in some of our private channels. These actions would launch custom form (S...
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Dear Atlassian community, happy to ask my first question. When we add an mp3 file in comment for customer (JSM project), customer gets notification email and instead of added&nbs...
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Hi team, Is there a way that we can hide the context issue menu from the portal requests only ?
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Hello, I have a Jira service desk in a Jira Server and I want to migrate it to a cloud site. When I go to the migration cloud site shown in the first image go to migration dashboard...
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We have an integration both with Jira Service Desk and Jira Software. Our customers regularly have issues with not having the correct level of access needed in order to see the data. Our integ...
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Hello everyone, we use the Components field. How can I only display tickets that have exactly one specific value? With components = XY, all tickets are displayed, but they can also have other compone...
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Hi, We resolved problem wenn i have task, but now i have same problem with subtask. Youre idea dosn't work Go to SSD-3871 On the top right you can see 3 dot. Click on the 3 dots and cho...
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Good day. I have a Security users group. I need to send an email to the security group when a security incident is opened. How can I set that up? App...
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This OEC GitHub issue oec #52 was resolved saying a public issues tracker in Jira was available, but I can't find it anywhere. Since the code hasn't been updated in years I was hoping to find o...
- Question
- opsgenie
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Hi, I'm trying the Halp app. I integrated it into slack. My problem is that I need to support about 5 separate Slack Workspaces. Using Halp with separate workspaces is not effective enough, alt...
- Question
- halp
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Good Morning . Can anyone tell me if it is possible to copy or move an existing project from the main environment to the Sandbox instance (test environment)?
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1. I have a form field called "Department" which i need to link to Organizations in Jira field through automation as it doesn't let us use Organizations directly. 2. I also need to make an aut...
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I use Jira for translation tasks purposes and we have a customized field called 'wordcount'. Is there any way of displaying the total wordcounts (a customized numeric field) of all tic...
480 views 2 0 Deleted user March 14, 2023 -
Hello, For a brief description of what I am trying to do: I have the Google Maps for Jira app installed. We need this to help set routes for our Field Technician team so they can plan out the week ...
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