The multiple language help feature in Jira Service Desk Does only work in Standard or Premium plan?

[Sofia Grunspan]

Hi! I was searching a way to translate the portal to different languages in Jira Service Manager Cloud, a community manager suggested me this articles:

https://support.atlassian.com/jira-service-management-cloud/docs/provide-help-in-multiple-languages/

The problem is I wanted to test this in a free plan environment but I cannot access to the button or tools that allow me to use this feature. That is because the environment is using a free plan?

[Anthony Morais · Accepted solution]

Hi @Sofia Grunspan 

This is not because your plan is free, see on this page that multi-language support is available for all plans.

I have a free plan instance and am able to add a language.

Try to check if there is already a default language, if not, then try to add another language.

Try creating another free Atlassian account and try again.

I hope it resolves!

Regards,

Anthony

[Sofia Grunspan]

Where I can see if there is a default language, because when I access to Language Support in the project I cannot access to the button that allows me Add Languages.

In settings - System I have English as default language, should I edit that? 

Sorry I am not familiar with this feature I don't know why is not available.

Thanks for your help.