Jira Service Management - Knowledge Base & A.I.

[Gabriel Lences]

Hi everyone,

In our organization we will soon (in a few months) be moving to JSM Cloud as our main ITSM system. What I'd like to know are information for the following scenario:

We want to built a knowledge base for the self-service portal, but we would also like to laverage the power of Atlassian Intelligence - your virtual teammate | Atlassian / Jira Service Management AI-powered virtual agent | Atlassian  , once it becomes available. We have Confluence in our Tech Stack as well but that will be the Data Center Version.

Will the virtual assisant / A.I work in suggesting related articles to uses in this scenario or do we need to built the knowledge base through the native JSM knowledge base system?

Thanks,
G. 

[Ste Wright]

Hi Gabriel,

Not sure if this is still needed, but as far as I know Atlassian Intelligence would need the data to be in Cloud Confluence.

Ste