Community resources
Community resources
Community resources
Jira Service Management
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Hi, Once the CR status is Rolled Back then I want to implement a functionality such that user must and should create a Change Request(CR) before going to another status Please find ...
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Hi, Is it possible to customize the JSM Help Center error page? For example by - Removing the Search bar - Customising the error message "There’s no help content available here. ...
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I would like to use jira native asset management solution. Can anyone share me an article for that.
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In Custom fields under Issues we have list of fields with showing their Type, Screens and Contexts, Projects and last used. I tried with few api url's which I didn't get the result. Can you say...
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Hi there, I have read 2 dated posts (1 & 2) that this was not possible back then (without 3rd party). Nevertheless, I want to ask the question again. Is it possible t...
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Hello, I have a situation that the user is in a Group allowed to assign tickets to user in the Role/Permissions of a project. He has a jira service desk license. But when someone tries by API or J...
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I am not receiving any updates on my email regarding updates in tickets/ new tickets / etc. All the settings are in order and I should receive the updates on my mail. Does anyone know what might go w...
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Hey, I am assigning a ticket to a team mentioned in label(BPO) option. However, ticket goes automatically to Everything else(another labels created for our team). How to troubleshoot this query? Tha...
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Hi Any thoughts on why the emails are not being created as a ticket? Email servers has been set up with a shared mailbox login and authentication is done via mirosoftOAuth Mail handler is set up f...
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We use controlled forms (forms with protected and unprotected cells within a file). We wish to publish the form as a template so that users can copy it and edit only the unprotected cells befor...
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hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage chann...
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- halp
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My jira admin gave me all the permissions and still i can not create company managed project. Please help me with this issue, if you can send me a video or screenshots or directions how my admin can...
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We have a case were custom roles are created for a JSM project and we wanted to know when a JSM license is required and how can we optimize it for change management.
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- jira-service-desk
- jira-service-management
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Hello, First, I will explain the terms in Korean. - "합의" = "Agreement" - "필수항목" = "Requirement" There is a custom field named Agreement. When I first set up the description, I di...
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Hey guys, So i created kanban board i added new columns and it does not appears in the board. How can i fix it?
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Hi together, we are starting to use more and more Jira Service Management for Cloud. We are mostly using Azure for our services for now and would like to connect the asset management with ou...
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I would like to grant access to knowledge base to anyone but this option is turned off so I cannot make it. To whom I should contact? It says I need to contact confluence admin. How can I contact? Th...
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Team I want to set automation reply comment in JIRA Server environment . Pls guide the steps. Main purpose is to have , if some agent is OFF , JIRA should check, if not ...
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Hi, everyone here. I have a question. I want to change the external resource icon It comes out when you click, I want to set the external resource icon to another icon. I request a solution to t...
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Hello, I have selected Confluence as my second product when signing up. But I cannot find Confluence
Hello, I selected Confluence as my second product when signing up. And it changed to remove, so I presume I have Confluence. However, I cannot find Confluence or get into it. Please can anyone help w...
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I need to remove Confluence from my account completely. If I delete Confluence from my account will it also delete the JSM Knowledge base that was created from JSM but now it part of Confluence?
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I thought I had a handle on Jira Service Management from some testing awhile ago. This new release in the Cloud version has me totally lost as to where to start. I can't create a single ticket since ...
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Hello, I have a scheduled automation running with a JQL search. I would like to find all tickets that have Custom-Date-Field = X business day from now. My long web search for a solution has no...
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Hello, In on of our service projects, we have an automation rule to create an issue based on certain criteria. When we create the issue, we'd also like to set the issue's "Request type," and we've t...
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When the customer sends an email to our support email and we respond, the responses come in the form of a new email to the customer's email box. Our customer would like our communications to co...
Atlassian Community Events
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