Community resources
Community resources
Community resources
Jira Service Management
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When a ticket assign to me is close - I'm receiving notification of month and year it was resolved. Can this feature be disabled?
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When I am importing data into Sandbox, is there a way to not have the attribute type automatically converting to text? If I am importing data into an object type that has identical attributes, how ca...
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Hi, Dose anyone know the following about the Activity › History tab in Jira Service Management Assets (Cloud): Coverage: Does the log capture all object-level changes—manual edits in the UI, automa...
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Does anyone know if it is possible to add a label called "Customer Commented" to a ticket through automation? I'm trying to write a Rovo Agent that will report on all recent comments made by custome...
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Can you setup an internal note inside a JSM ticket (for Help Desk) to go to a Slack DM? I am new to JSM and appreciate any articles with steps to do this. Thank you!
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Hello Community, I've just checked my long-standing knowledge base that we have for our JSM support portal and have noticed that I can no longer see the thumbs up / thumbs down voting options at th...
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I followed your (and uptime.coms) documentation. But it's not working. When I provoke an alert I only get an E-Mail, but never an OpsGenie Alert. We are using OpsGenie in the EU Here the OpsGenie...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- uptime
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We have a need to create an if/then relationship between attributes within Assets. Use case #1 - IF "Assigned To" attribute is populated THEN State Attribute = "In Use". Use case #2 - IF Stat...
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Hi everyone, I’m reaching out because I couldn’t find a clear answer to this during my research, and maybe someone here can help. We’re not actively using Assets yet, but we’re planning to. Today I...
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Hi. I have problem of cloning comment and attachments with automations. I had automation where I had clone comment and if this comment had attachment(s), this comment cloned with attachments. But I ...
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Integration site 24x7 with Jira. Need help that how to do that.
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need help
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Hi, I need to copy Assets from my live Cloud Jira Service Management project to a new Sandbox project I have, there are a lot to copy and I can't see a way of doing this, I have search the documenta...
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We want to add jira organizations by adding their organizationID with a automation which are stored as asset attributes. If a user submits a work item and chooses one or more departments in the cust...
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Preset JSM Data Center Attachment shared with customer customer has access to the ticket and attachments other attachment have no issue, only wav, ogg, mp3 Edge Browser (tried with Chrome...
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Is there the critical alerts feature in JSM, whereby critical alerts are able to bypass Do-not-Disturb in JSM mobile? I saw this feature in Ops Genie. Would like to know if this is possible, if no...
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I would like to understand JSM's future plans regarding asset management functionality. For example, is any out-of-the-box functionality being planned for the management of IT and OT assets (as dist...
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Hi all, it looks like the routing rule may have been changed by a user but not confirmed. The team for some reason has all their team members as admins. They'd like to know if I can find out w...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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they only appear in the timeline. how do I show them in the backlog and the board?
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Customers fill in a form on JSA. I then reply through JSA (using "Reply to customer") based on what they enter on the form. The customer receives an email with what I write. All fine. However, ...
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Hi, I want to auto update the asset objects with the user group details automatically. I see automation is not supporting this yet, is there a workaround I can achieve, We have have...
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Hello community, I'm trying to set up an automation rule so that when a Task (red) is created, it automatically copies specific field values from the related Requirement (green). 🔧 Current setup: ...
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Is there a way to ensure customers using microsoft outlook or other email clients see all the conversations in one email thread whenever i "reply to customer" in JIRA. riht now they only see the lat...
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Since Atlassian Service Management allows a service desk to have up to 10 email addresses be configured to route emails from into the service desk, is there a way to see on a newly created ticket to ...
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I want to remove an announcement from my Service Desk Portal. I am an admin and I followed the instructions from Jira. But I have no option to customize the portal and remove an announcement. Why is ...
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| Subject | Author | Posted |
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| 24m ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |