Automation not populating smart values

[Darryl St_ Pierre]

I made an automation in JSM to create a Confluence page when an issue is created. In the required element "Enter page title", I entered {{issue.key}}, assuming I would have a unique page for each work item.

When I execute the automation, either on Create or manually, the page that is created is titled "{{issue.key}}", instead of the actual issue key. Since I've copied the rule to be run manually and it's still doing this, I know it's not a timing issue that needs a re-fetch as the ticket already exists.

What am I missing?

[Darryl St_ Pierre · Accepted solution]

@Christopher Yen @Bill Sheboy , thanks for responding. Fresh eyes this morning revealed that my brackets preceding my smart value were square instead of curly. Fixing them addressed the problem.

[Bill Sheboy]

Hi @Darryl St_ Pierre 

Without seeing your entire rule, did you include those surrounding quotation marks in the new page action's title: "{{issue.key}}"?

If so, please try removing them so the smart value is evaluated correctly.

If not, please post images of your complete rule, the new page action, and the audit log details.  Those will provide context for the community to offer more suggestions.

Kind regards,
Bill

[Christopher Yen]

Hi @Darryl St_ Pierre 

Just tried what you described using a manual trigger and it worked in my environment using {{issue.key}} smart value. In your automation there isn't quotes around the smart value right?