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Jira Service Managment - Disable email verification for account creation

Christophe Favoreel
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October 29, 2025

Hello

Where can we find the option to disable "account verification email"?
This used to be located under Project settings, Customer notifications, Account verification email. 

account verification email.png

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Marc - Devoteam
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October 29, 2025

Hi @Christophe Favoreel 

Welcome to the community.

The image shown is based on a JSM project on DC, not on Cloud.

This option is not there on Cloud, also see this feature request and the comments in it, JSDCLOUD-12645 

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