how to drag attachments to the add section in jsm form

[Abilash]

creating the JSM form with conditionally option,but not getting the option to drag the attchment field to addsection 

[Olha Yevdokymova_SaaSJet]

Hi @Abilash 

Arkadiusz is right, the first thing to check is which attachment field you are trying to use.

In JSM Forms, there is a difference between:

• the native Jira/JSM Attachment field

• the Attachment field available inside the Forms builder

The native attachment field belongs to the request/issue itself, so you usually will not be able to drag it into a conditional section like a normal form question. It is controlled by the request type and Jira configuration, not by the form layout or conditional logic.

If you want the upload field to appear only after a customer selects a specific option, use the attachment question from inside the Forms builder instead. Then you should be able to place it in the form section and apply conditional logic to that section.

A simple setup would be:

1. Add the question that controls the condition, for example “Do you need to upload a file?”

2. Add a conditional section.

3. Add the Forms attachment field inside that section.

4. Set the section to appear only when the selected answer requires an attachment.

If you still do not see the attachment option in the form builder, check whether you are editing a JSM Form and not only the request type fields. Also check your permissions, because some form editing options may depend on project/admin access.

For more advanced form behavior, such as external forms, conditional sections, required attachment fields, and mapping submitted answers to Jira fields, apps like Smart Forms for Jira can also help, plus you can add as many attachment field with different validations, help text in a form. But for native JSM Forms, the key point is to use the form’s own attachment field, not the standard Jira attachment field.

[Arkadiusz Wroblewski]

Hello @Abilash 

Could you clarify whether you are using the standard Jira/JSM Attachment field or an attachment field inside the Forms builder?

This distinction is important because the native Jira attachment field is tied directly to the request type and cannot be controlled by conditional logic. If you need the attachment upload to appear only when a specific option is selected, you need to use the attachment field from within the Forms builder.

Best,

Arkadiusz🤠

[Abilash]

Thanks for response,using the attachment field inside the Forms builder.