Custumerportal colums

[Björn Lindström]

How do i add colums to the custumerportal?

[Anwesha Pan · Accepted solution]

Hi @Björn Lindström 👋🏻

First of all, welcome to community! ✨

You can add columns by following the below steps:

1. Log in as a Jira Administrator.
2. Go to Settings > Apps > Jira Service Management > Configuration.
3. In the Help Center section, click View all help centers and select your specific Help Center.
4. Click your avatar and select Requests from the dropdown menu.
5. Select Edit list view and choose the columns you want to show or remove.
6. Click Done

I hope this helps & resolves your issue. 🙂

Thanks,
Anwesha

[Elitsa Velikova _Nemetschek Bulgaria_]

Hi @Björn Lindström ,

You can refer to this KB in order to configure the list view on the customer portal for customers: https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/

If the field you’re looking for isn’t part of the predefined list, you can explore Marketplace apps that provide more advanced self-service capabilities for portal users.

For example,  our app Advanced Portal Reports allows customers to view additional Jira fields (including custom ones), along with filtering and reporting options.

Cheers,

Elitsa