Can we set up an automation to change the ticket's status based on "Add internal note" and “Reply t”
In JSM, if there is a ticket, as the ticket processor, in "Add internal note" if I input some comments, I want the status of ticket will be set to "in progress". in "Reply to customer", if I input some comments, I want the status of ticket will be set to "waiting for customer". Is it possible to do this?
