Community resources
Community resources
Community resources
Jira Service Management
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Hi team Suddenly from today, I found that Log time option was not available in the right corner three dots of JIRA Service Management. Could you plz help us to know this. Previously we do ha...
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Hi All, I am trying to find out a way for getting notifications about normal maintenance window or just maintenance window for informing management. I just only know jira notify you/admins if they n...
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Hi there :) , some of our tickets are created by email when clients send us requests to our inbox through ...@athalassian.net The clients that let us know they sent a request and we cannot fin...
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A particular field in my team's project filter once showed the ticket title and hyperlink to open it, but now only shows the text with an arrow to "Select work item". The hyperlink was a key part of ...
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...tep 3 Provide the permissions shown on the Slack OAuth screen to allow us to invite Jira Service Management ChatOps bot to both public and private channels that the user is a member of. These p...
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Hi, This is sort of a big undertaking, especially being new to assets/AQL and struggling to locate any videos on the subject (open to links if you have a good one!). Goal: Our payroll team rece...
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We have 6 users in opsgenie and 20 JSM agent under standard plan. As part of Opsgenie to JSM migration, looks like we need to go for premium plan to full fill all our requirements but the issue here...
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I know we can make canned responses for Service Team Collaborators to use; however I'm not sure if there's a way to build out canned responses for issue reporters to use from the JSM portal view. &n...
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Boa tarde! Possuo alguns projetos no Jira, alguns deles (que possuem o mesmo fluxo de trabalho e permissões) eu não estou conseguindo reordenar manualmente as subtarefas da forma que eu quero. Contu...
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Random requirement from a customer. Imagine you have a box with a unique ID as an object, and books which all have unique IDs as objects. You then have 3 books in that box which are all linked throu...
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As the IT department, we are planning to purchase Jira Service Management (JSM) to centrally manage change requests and project demands coming from other departments. Our goal is to establish a struc...
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Hi all, is there a possibility to export "Directory"? I need to export all users with access to customer portal and I cannot find how to export it from ServiceDesk Thank you and BR,
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Hello community, I have a question about the Atlassian Status Page. Our customers are configured as users in https://admin.atlassian.com/ and have only the 'Jira Service Manage...
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Hi Team, We currently manage Joiner/Leaver tickets through JSM. Recently, we integrated another application with JSM to facilitate the creation of new tickets for product access requests. As part o...
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We're not yet able to confirm that your DNS records match those in your domain provider. When we do, we can verify your email domain (xxxxx. To review the status of your records, go to your list of ...
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Vorrei creare un'automazione tale percui in fase di creazione di un nuovo ticket a questo venga assegnato automaticamente la stessa etichetta della sua Epic associata
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While I can change the reporter of an issue in a software project, this seems not to be possible in a service management project when a ticket has been created via the portal. How to achieve this?...
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I was wondering if someone could help me, when i create a linked work item for my service desk the view i see as assignee is full of data i do not need, i have removed all the data from the req...
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A colleague has lost access to our Jira site. Please advise or if you can, help us in getting him back online? I will provide all details when required. Thank you.
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Hello, We use Exalate to synchronize two different projects. However, when Exalate transfers an issue from one project to the other, the original reporter is lost and Exalate itself appears as the r...
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You used to be able to see access requests under products but it's no longer there, and the customer request is in limbo. Can't see it under project settings - people either. Any ideas?
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Is it possible with Scriptrunner Enhanced Search JQL to dynamically query all tickets assigned to a group of which I am a member as the current user? Can I also filter with the Teams field? If yes...
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Why Im I unable to see the default reports autommatically when there anre requests coming in and req
Why Im I unable to see the default reports automatically when there are requests coming in and resolution is also happening by the team? Also, please let me, Even after the rquests are resolved and ...
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Hi Atlassian Community, I manage a small logistics team and already use Jira for tasks and Confluence for documentation. Recently, I developed a simple web-based fuel consumption calculator to...
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Hi everyone, I’m working on a Jira automation rule that updates a custom multi-user field called Assessors . The field is based on selected values from another field called Affected Services/ Appl...
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