Community resources
Community resources
Jira Service Management
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I am currently importing data into the Assets app using the Import REST API provided by Atlassian on a set schedule. With the current setup, the objects are only updated or appended. However, is ther...
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I have a number of user accounts that are identity provider managed but do not have the groups which are Azure synced and supposed to be managed via external directory. I have tried removing and re-a...
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We are looking to change some Jira workflows for a project and had a few questions. Is it possible to either pause/disable all user notifications for closed/completed tickets? When we initiall...
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Hello, Im looking in to see if its possible to create a "sub department" category on a onboarding ticket ex. Department: Engineering Team: API-Team And then have a Jira Playbook attached ...
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I've got a JSM Help Center portal built out and am trying to figure out the best way to handle granting access to our internal users to this portal so they are able to fill out forms, submit requests...
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Alarms are sent from Cloudwatch to Opsgenie. According to the logs, the alarms reaches Opsgenie but no alerts are created.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We were running the VSA on our portal for a few weeks, then for various reasons we had to disconnect it. When looking in the Jira Admin Settings > Feature Usage > Virtual service...
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How can I make rovo service agent responses multlingual? I would need to be to configure the service agent in a way that at least the responses like 'can you please rephrase your question' are multi...
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when i searched using below jql, shows empty Search with due date is blank and less than current date due IS EMPTY AND due < now() When i run due date and blank separately its shows record, whe...
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Hi Support Team, We’ve encountered an issue in our Jira Service Desk configuration. At some point, an incorrect workflow was assigned to one of our ticket types – Account removal. Unfortunately...
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I have a client you had youth, then applied for rent. Is there a way to attach it to the same application?
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Hello all. I'm integrating JIRA to my companies web apps, and have encountered an issue regarding Creating an Issue. I had created a test project in order to play around with Creating issue...
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Hi, In our JIRA environment, we have users configured in the same way, but some of them have the "Your boards" option and others don't. We work using "Team-managed" projects. I can't find a ...
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i need a list of where i am the approver. where do i get this list?
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How can I get user email other than logged in user...
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When exporting records to Excel, some fields appear as null. What could be causing this, and how can I resolve it? Record I want to export. I chose this export option because it provide...
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When exporting records to Excel, some fields appear as null. What could be causing this, and how can I resolve it? Record I want to export. I chose this export option because it provide...
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Unable to access the JIRA PORTAL - Ticketing Boards, getting errors, is this a global issue
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Dear Team, We have faced issue while opening jira 503 error encountered please help us to resolve. Thanks & Regards
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Hi, I am using Jira Structure for leadership real-time reporting. We are using JSM as a pipeline moving tickets through a pipeline of work, ie stage 1 to stage 4. Each stage as a number ...
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For some projects in the JSM portal, not all issue types are loading in the dropdown menu. Currently, only Close and Back to Work in Progress are showing. However, I want all four statuses to be ava...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Data Center What is shown? Email...
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A small signal can change behavior. This micro badge shows “🌱 3 mg CO₂e saved” right in your issue view. You can use the same for other badges or calculate values. It’s intentionally heuris...
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Initially I had access to the Jira Service Management portal to submit requests, however now I do not have access and get the /forbidden and error message "... doesn't have access to the help ce...
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Question: For those of you running onboarding/off-boarding requests through JSM, do you use the Task and Sub-task work types, or have you created custom ones for onboarding and off-boarding? Backgr...
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Atlassian Community Events
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| 17 | |
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| Thursday | ||
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| September 26, 2025 9:05 AM PDT | ||
| September 9, 2025 11:40 AM PDT |