Community resources
Community resources
Community resources
Jira Service Management
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Good day, I would like to set up an automation in Jira Service Management (JSM) that triggers when a ticket is manually assigned by a team member. At the moment, as per current SAL, assignee have on...
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...eal Magic Isn't Just AI—It's the 'Teamwork Graph' While the AI agent, Rovo, is a headline feature, the true innovation powering the CSM app is the Teamwork Graph. This is a powerful intelligence l...
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Our JSM Portal offers customers a few different options for submitting different types of service requests (e.g. content updates, bug reports, analytics reporting) and I'd like the confirmation email...
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Are there any new early access UI or functionality rollouts for assets currently going? I went to an Atlassian event in Austin, TX where Mike Cannon-Brookes presented several features that do not see...
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Hi everyone, When users email into our JSM project, the ticket description sometimes includes very large Mimecast SafeLinks, such as: https://gbr01.safelinks.protection.outlook.com/?... Is the...
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Hi, JSM cloud question: although its easy to change the standard language (in this case to German) for the portals, I am not able to do so for the entire help center. Yes I can add translations, ...
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Hi there, I'm sure this question was asked a million times, but with all the recent interface and word changes, I lost my way: I want to allow my clients to review their tickets in the support port...
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I want to extract all integrations under JSM operations. Then extract all incoming and outgoing rule inside each integrations? I want to do it automatically since i have lot of integrations carried o...
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Hi, Is it possible to add more rows to a table as a customer if the table is in a form? Often the table is static, which impairs functionality. Example: I got a table with 2 rows. I fi...
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Hi all, My team recently onboarded JRIASM and we're fiddling around with the available workflows. From the tasks/ tickets i can only choose default/ templated workflows. Is there anyway i can custom...
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Hi Team, Confluence is down. I observed at 11:45AM IST hours. When i checked the status page it says operational. Can you update the status page accordingly?
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I'm trying to setup some Jira Oprations Alert Rules, but I cannot figure out what would be the correct way to check what is the value in a custom field. For example the custom field that I want sm...
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From the Slack App marketplace I added the Atlassian Rovo Slack app to our workspace. It shows up in the list of apps. However, this is pretty much where I get stuck. I cannot perform ...
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Se que es posible colocar idiomas en el portal, pero, aun así, veo parte del portal en inglés, la mayoría de las cosas en español, pero no se tradujo todo.
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Is there any way or API through which I can attach my existing automation to a Project VIA API using the project key and rule id
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Hi Everyone, I have created a couple of automations in connection with "Days In Status" information requirement Automation #1. At every WorkItem transition, I am capturing the date on which the Wor...
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Hi, I'm trying to give customers the option to share a new ticket in the portal with someone in their organization during the ticket creation process. However, I can't find a way to enable this . I...
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Hi everyone, I am managing a utility bill calculating–related website (lesco bill calculator) where we fetch internal issue-tracking data from Atlassian Cloud for auditing and customer support cases...
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Hi everyone, I’m using the Jira Service Management REST API to create tickets on behalf of users. Here’s the sample payload I’m using: { "serviceDeskId": "xyx", "requestTypeId": "xyz", "request...
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Does anyone have a foolproof way to get accurate date/times of first responses back to customers? We had always used the "Date of First Response", but that will store the first comment added to a tic...
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I have problem that virtual agent unable to give response to the end users even though the correct knowledge base title is shared, it fails to read the knowledge bases from the confluence space with ...
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Hello, I have an automation rule with many conditions. To give a background context, I have a JSM project with 3 different boards / issue type - Asset / CA / PTO. The flow is user will first create a...
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We use a service portal where people can submit a service request. After submitting the request, they can no longer edit the description. How can I make sure they (including users with customer-only ...
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In JIRA Service Management if we go to settings >> User Management >> Groups there are many groups, Now I want to delete those groups which are not in use. first I want to fet...
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Hi Atlassian Community! 👋 We’re excited to announce a new way to connect Automation rules to Workday using API client for integrations (2LO Authentication)! Using this authentication method, you c...
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| Wednesday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 11, 2025 4:42 AM PDT |