Community resources
Community resources
Community resources
Jira Service Management
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Strange problem. Using JSM Premium with Assets. I have a user, who has permission for JSM as a customer and is in Atlassian Guard, with product access. However, she has never logged in. W...
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I want to provide access to a singe JIRA Service Management ticket to a JIRA user, without creating a new Agent. I understand that it can be done if this User has the Customer role? Any suggestions?
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Hi there, I’ve been working on automating updates to Assets from Jira tickets, and I’m hoping someone can help with the setup. Here’s how my Assets are structured: Car Wheel SerialNumber ...
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I'm trying to configure Change Management in JSM, and would like to add a change freeze window for when we conduct monthly server patching. We do this on the third Thursday and Saturday of a month, b...
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In Jira Service Management, there is one email ID assigned to our service portal which we want to remove permanently as the person is resigned but notifications are still going to them. How do i dele...
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Hi! So just like the questions states, I would like to make an automation that: If [custom field] is Client A, then assign the work item to [assignee] John Smith. Current Process Due to our limite...
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I first set up JSM using a test email account, which was a full user account within Office 365. Once we went into production, we deleted the O365 user account and recreated a new production account. ...
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Hi I created and SLA and automation regarding this SLA Like in this tutorial. https://www.youtube.com/watch?v=xxd0BxkZl5c For some reason I am not receiving the notification. Wha...
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My company is looking into moving their job application process to Trello. Currently, they use a system where the first step is manual, but then after that, it is automated to send emails every 7 day...
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Dos casos del mismo usuario solicitando lo mismo en cada uno de ellos.
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We entered holidays for the remainder of the year and noticed after we saved the dates changed. We are using this in a 24/7 M-F format. Any advice on what's going on and how to resolve?
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Olá a todos, Estou configurando uma regra de automação no Jira e estou com dificuldades no Passo 4 da minha lógica. A regra que estou tentando construir é a seguinte: Gatilho: Quando um t...
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Hi, I have created an automation that should copy comments across two linked projects, a source in Jira Service Management and a destination in Jira Software. The rule is set as global ...
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Hi everyone, I'm currently dealing with a challenge and would appreciate any advice. We provide Managed Services for multiple clients. As you know, many tasks can be automated and run in the backgr...
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Hi! We're using the Intune integration with Jira Asset Management to import all our laptop devices into a single object type: Managed Devices. Everything is configured correctly and generally w...
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With Rovo chat on my Jira board, I am not able find out the top 10 resources who has most number of jira tickets assigned.It is not able to understand my question.
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Can we use JSM's API to create support tickets from our in-app form without requiring users to login
We are planning to use Jira Service Management (JSM) as our internal ticketing system. We’re a small team and intend to start with the free version. As a B2B SaaS company, we’d like to add a “Raise ...
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I have created a service request as an example and then we have different request types for the service request, for example “Get IT help” or “Borrow Technology”. If I now select "Get IT" help, how c...
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Hi there, I would like to run a filter for specific time period(between two dates). For example, I want to filter out JIRAs that I've created or updated between the dates 1/1/2025 to 31/1/202...
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Recently, an automation was required to replace the default customer notification for when a public comment added. This was so that specific users were excluded. I built an automation that was t...
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I have an existing Jira project configured with compass and syncing components. I have access to these components over several projects. However in JSM I do not see these same components, is there a ...
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Hi everyone, I’m facing an issue with an automation rule in Jira Service Management that’s supposed to trigger when the issue status changes specifically from "Waiting for Customer" to "In Progres...
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when pasting an output into a jira ticket it keeps getting duplicated, but not all the times, most of them tho. it is so annoying!!! also sometimes it keeps the format, but most of the times it mes...
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Can Jira Service Management integrate with BambooHR? If so, to what extent can they integrate? And how can I set it up or where should I start?
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Hi, I would like to implement the following scenario: based on the task in project1 I create a copy of the task in project2 - done I am creating an association of type: cause - caused by ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |