Community resources
Community resources
Community resources
Jira Service Management
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I am using this https://<domain>/rest/api/2/issue endpoint to automate creation of some scheduled tasks which was working fine for months now but all of a sudden i can see this automation faili...
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I am using this https://<domain>/rest/api/2/issue endpoint to automate creation of some scheduled tasks which was working fine for months now but all of a sudden i can see this automation faili...
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This Change cannot be completed because one or more linked Tasks are still open. Please complete all linked Tasks before closing this Change. I need help to solve this issue either through automation...
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Hi Jira Community, I'm looking for some help regarding card customization on a Jira Software Kanban board. Background: I have two boards on the same Jira instance: 1. Board A — a Jira Software (S...
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Hi, I was trying to add a test account (for the meantime) to an existing space using the space role I just created. My intention is to limit the view of that new user to that space only, limiting ...
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Hi everyone, I’m building a Forge app for Jira Service Management and ran into a confusing issue around customer provisioning. Our use case: We sync users from an external system (PartnerProfile)...
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An agent cannot logon to my cloud JSD with correct username/password. He is forced to authentcate with 2FA, although it is not active in his profile. The user is also a member of another JSD cloud te...
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Hi Team, We tried creating incident using incident rule and email alert integration. We are facing the following issues. 1. Unable to parse and choose from email subject line. I...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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After migration from OpsGenie to JSM Operations, all email integrations migrated over with the existing "opsgenie.net" domain. My question is will this domain stay around even after our OpsGeni...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Has anyone found a reliable way to pull metrics around how many times a ticket has jumped from queue to queue. The goal is to find tickets that are bouncing between queues because no one know who can...
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I want set up Jira server administrator for personal purpose but Jira is asking for DB details which I didn't have is there any dummy data base details or Jira server provides any DB for try purpose.
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A big thank you to everyone who attended our recent webinar - we truly appreciate your time and engagement. We had a great turnout and received some thoughtful questions from the audience. For tho...
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Hi Team, For Service Collection Premium ,we are getting a warning symbol stating "This Jira Service Management is currently unavailable. Contact us at support.atlassian.com fo...
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Hi, I want to fetch all the users present into a group which is mapped with JSM product. Please provide API for this.
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When I was given the responsibility to set up an onboarding process in Jira Service Management, my main goal was simple: Make onboarding smooth, structured, and less dependent on email...
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I’m trying to link Jira tickets to Confluence pages to streamline documentation and task tracking. However, I’m encountering a permission error that prevents the link from being established. I need g...
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Hi all, I’m trying to unlink a space from the default Help Center in Jira Service Management, but I can’t seem to find any way to do this. I’ve noticed that: In a custom Help Center I created, I ...
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Hello, I was messing around with the custom reports in JSM and exploring the pre defined metrics JSM provides, more specifically the time to resolve (avg). I wanted to know how its being calculated...
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Hi there, I'd like to build an automation for reminding teams of open tickets assigned to them via email. The "team" is (dynamically) identified by an Assets field Assigned Team holding the ...
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Hi, I'm building an automation that creates work items based on a list of assets. The object has an attribute for "responsible parties" which is a multi-select User field. I want to pop...
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Hi there. A customer creates a request via email (Mail-to-Ticket). Their Outlook signature (HTML, inline images) is imported correctly into the issue Description (agent view and customer porta)l. Ho...
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Hi community, I am designing an IT Service Management solution with many different physical locations. I am hitting a wall regarding data isolation in Jira Assets and would love to hear your archite...
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Hi team, we have few spaces which are managed under JSM (Screenshot attached). We want to move then under JIRA managed spaces (Sample screenshot attached). We have to move all the work items fro...
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Hi, I am using Jira Service Management Cloud and have a question about customer comment permissions in the customer portal. What I want to do is allow customers to edit or delete comments that they...
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If I create the work item manually, both assignee and approver fields are on the create screen and I can set their values. My automation rule is triggered on schedule with a JQL. For each matching w...
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