Move from JSM to CSM - Can't copy settings from an existing space

[Matt Phillips]

I'm following the guide Move from Jira Service Management to Customer Service Management

It says - 

• Check the box next to Copy settings from an existing space.
• Select the Jira Service Management space you want to share settings from.

But when I do this, I can't see my existing (paid) JSM space.

I'm logged in, and my user has admin access to both products.

What am I doing wrong?

Thanks,
Matt

[Mark Higgins]

Hi Matt,

I think the article is poorly worded, in that, when it suggests to 'Move' from JSM to CSM, it doesn't mean, pick up your JSM space and move it to a CSM space, it means ' rebuild your JSM space in CSM., so you can get more of the Customer Experiences. 

I've spent the last couple of weeks looking at CSM, and its a completely separate application, and it has it's own Spaces. But these spaces are not JSM spaces, and hence they will not appear in your list.

There are a lot of items in a CSM space that are in a JSM space, but they are unique. So when you are looking at the drop down, it will be looking to show you the CSM spaces that you have, in the same way JSM does, with JSM spaces.

Happy to discuss further, if this is unclear, because as a 'picture person' it wasn't clear to me.

Mark

[John Funk]

Hi Matt - Welcome to the Atlassian Community!

I suspect the space you want to copy is a Team-managed space (and not a Company-managed) space. Or is a business space. Can you confirm the type it is?