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je suis administrateur

DJOUHRA BOUATELI
June 10, 2026

bonjour je suis administrateur du site mais je n'arrive pas a supprimer certains tickets!

comment faire !!

2 answers

0 votes
Marc -Devoteam-
Community Champion
June 10, 2026

Hi @DJOUHRA BOUATELI 

To see issues on a JSM space, you wil need to have the role Service Desk Agent on the space, being an admin on a JSM space, will not grant you access to JSM tickets by default.

Also you need to be granted a JSM Agent license, even as admin.

0 votes
Arkadiusz Wroblewski
Community Champion
June 10, 2026

Hello @DJOUHRA BOUATELI 

Golden Atlassian Rule: Being an Admin doesn't grant you unlimited access to everything. Permissions are project-specific or global, meaning you only have access to certain things.

Check Project permissions related to this Issues and delete work item Permission.

Best,

Arkadiusz 🤠 ☀️ 

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