Can I allow external emails to send requests to JSM projects, but restrict help portal access?

[Cam Briggs]

I use JSM enterprise. I have a number of JSM project, some of which use email only issue creation, with most others utilising forms in the help portal. I currently have ‘external customers can create accounts via the portal’ open, as I understand this to allow externals emails to reach my projects that require it. But some of the forms contain potentially sensitive information. Has anyone been able to achieve this config? Can I stop externals from creating their own customer accounts whilst also allowing them to email addresses for certain projects and have issues created?

[Marc -Devoteam-]

Hi @Cam Briggs 

You can set permission on request types, by user or groups, so only the listed user and or groups can use these request types.

If user can signup signup, the is no option to disallow them on using the portal.

[Cam Briggs]

Thanks @Marc -Devoteam-  I'll give this approach a try.

[Sebastian Krzewiński]

Hi @Cam Briggs 

If someone (internal or external user) is a customer in JSM project then is able to use any channel that you offer in that project which mean that will be able to see portal and send email.

Regards,

Seba

[Cam Briggs]

Thanks Sebastian. What I’m trying to work out is, is there a way to restrict access to the portal OR forms within the portal to external customers who create their own account via the portal login page.