How to provide Operations view access for internal user who do not have JIRA admin access

[Harshveer Kaur]

HI team, currently we are using JSM on-call facility in JIRA where we need to see the on-call person of a respective support group under "Operations".

We noticed that people who don't have JIRA admin access can't able to view the support groups or team group which they aren't part of.

So, please guide us on how to enable this access to people who don't have JIRA admin access.

Note: This is required as we need to limit JIRA admin access only to key stakeholders

[Marc -Devoteam-]

Hi @Harshveer Kaur 

What are you using, are you using teams or groups in the system.

Groups and user management is for admins only.

You can grant user the User Admin Access role, but this is not recommended.

Users can't see members of groups as this is admin related and not a user related function.

See also open feature request; https://jira.atlassian.com/browse/JRACLOUD-11009